SME-Policy Servicing

Job Summary

Serve as a subject matter expert in policy servicing for property and casualty insurance delivering accurate policy maintenance and client support using advanced MS Office skills. Handle complex endorsements renewals and service requests from the office during night shifts ensuring high quality compliance and timely outcomes within a collaborative global environment.

Responsibilities

Manage end to end policy servicing activities by processing endorsements renewals cancellations and reinstatements with high attention to detail and accuracy

Analyze policy documents schedules correspondence and system records to ensure that all policy changes are correctly interpreted and implemented within agreed timelines

Coordinate with internal operations underwriting and quality team members to clarify instructions resolve discrepancies and ensure smooth completion of policy servicing tasks

Respond to complex service requests from stakeholders by researching relevant policy information and providing clear concise and well documented resolutions

Utilize advanced MS Office capabilities including spreadsheets text documents and presentations to track work volumes maintain logs and prepare periodic reports on productivity and quality

Update and maintain policy administration tools and trackers so that all transactions are accurately recorded and easily auditable for internal and external reviews

Review completed transactions against standard operating procedures and quality benchmarks to minimize errors rework and potential compliance issues

Support continuous improvement initiatives by identifying recurring process gaps proposing practical solutions and helping to document revised procedures for the team

Collaborate with night shift colleagues to manage workload distribution provide status updates and ensure seamless handovers across different functions or locations

Communicate clearly and professionally with cross functional stakeholders to explain complex policy servicing outcomes and to align expectations on turnaround time and quality

Adhere strictly to information security data privacy and regulatory guidelines so that customer information and company interests remain fully protected at all times

Adapt quickly to changes in client requirements product features or internal systems by learning new processes and applying updated knowledge in ongoing servicing work

Contribute to the overall purpose of the company by ensuring that accurate timely policy servicing enhances customer trust supports risk management and strengthens the reputation of the global insurance operations team

Qualifications

Demonstrate professional experience of five to seven years in policy servicing operations or back office processing with consistent exposure to insurance or financial services workflows

Apply strong proficiency in MS Office tools to manage large data sets create structured reports perform validations and support day to day operational decision making

Exhibit good understanding of property and casualty insurance concepts such as coverage types limits deductibles and endorsements and use this knowledge to interpret policy servicing requests

Display solid analytical and numerical skills that enable careful review of policy data identification of anomalies and execution of precise corrections where required

Show effective written and verbal communication skills that support clear email communication documentation of case notes and coordination with onshore or internal stakeholders

Maintain high levels of personal organization and time management to handle night shift work volumes meet turnaround commitments and support consistent service availability from the office

Embrace a collaborative and inclusive working style with openness to feedback coaching and process changes that strengthen overall team performance and client satisfaction

Certifications Required

Any certification in MS Office productivity tools or insurance operations such as a property and casualty foundation credential is preferred