Senior Process Associate - Order Mgmt - Lead to Cash

Chennai, Tamil Nadu

Job Summary

Billing Operations / Back-Office

EDUCATION

Bachelor’s degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

1 – 5 years of experience in OTC Billing, Dispute resolution in Billing

Experience with SAP is preferred

Utility domain work experience will be an added advantage

Key Responsibilities

Process daily billing and handle failed transactions with good judgment.

Resolve billing issues and customer queries from SAP and exceptions.

Prepare, review, and validate billing documents for accuracy.

Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.

Escalate unresolved issues to supervisors promptly

Ensure invoices are processed accurately and submitted on time.

Review and adjust invoices when corrections are needed.

Perform any additional tasks as required by the business

Ensure 100% adherence on all compliance requirements

Skill Requirements

MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)

Very Good communication skills

Focuses on delivering a positive customer experience

Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts

Ability to multi-task and prioritize the task based on the criticality.

Strong organizational and time management skills - ability to organize

Other Requirements