Process Associate
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Job Description
Chennai, Tamil Nadu
Job Summary
Billing Operations / Back-Office
ROLES & Responsibilities
Process daily billing and handle failed transactions with good judgment.
Resolve billing issues and customer queries from SAP and exceptions.
Prepare, review, and validate billing documents for accuracy.
Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
Escalate unresolved issues to supervisors promptly
Ensure invoices are processed accurately and submitted on time.
Review and adjust invoices when corrections are needed.
Perform any additional tasks as required by the business
Ensure 100% adherence on all compliance requirements
EDUCATION
Bachelor’s degree B. Com/M. Com/MBA (Finance only)
Key Responsibilities
ROLES & Responsibilities
Process daily billing and handle failed transactions with good judgment.
Resolve billing issues and customer queries from SAP and exceptions.
Prepare, review, and validate billing documents for accuracy.
Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
Escalate unresolved issues to supervisors promptly
Ensure invoices are processed accurately and submitted on time.
Review and adjust invoices when corrections are needed.
Perform any additional tasks as required by the business
Ensure 100% adherence on all compliance requirements
EDUCATION
Bachelor’s degree B. Com/M. Com/MBA (Finance only)
Skill Requirements
SKILLS AND COMPETENCIES
MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)
Very Good communication skills
Focuses on delivering a positive customer experience
Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
Ability to multi-task and prioritize the task based on the criticality.
Strong organizational and time management skills - ability to organize
Other Requirements
Frequently Asked Questions
How to apply for Process Associate at HCLTech?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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