Key Responsibilities:
- Key Responsibilities
- Production Stability Incident Management
- Own end to end production support for Java Spring Spring Boot applications hosted on AWS ensuring high availability and performance
- Lead triage and resolution of incidents P1 P2 drive war rooms provide timely stakeholder updates and ensure SLA adherence
- Perform deep log and metric analysis to isolate issues across application infrastructure and dependent services
- Root Cause Analysis Problem Management
- Conduct RCA for recurring critical issues document findings and drive corrective and preventive actions to closure
- Identify systemic risks reduce alert noise and implement permanent fixes in collaboration with engineering teams
- Operational Excellence
- Create and maintain runbooks SOPs and knowledge articles to improve support readiness and reduce MTTR
- Drive production release readiness activities including deployment support rollback planning and post release validation
- Mentor junior support engineers and promote best practices for troubleshooting escalation and customer communication
- AWS Support Reliability Improvements
- Monitor and troubleshoot AWS based components ensuring secure access stable configurations and cost aware operations
- Partner with teams to improve observability and reliability through better monitoring alerting and automation opportunities
- Minimum Qualifications
- Bachelor s or Master s degree in Computer Science Engineering or related field BTECH BSC MTECH MCA
- 10 15 years of overall experience with strong ownership in Production Support for enterprise applications
- Hands on expertise in Java Spring and Spring Boot including debugging production issues and implementing fixes
- Strong working knowledge of AWS in a production environment including troubleshooting and operational support
- Proven experience with incident management RCA and driving issues to resolution with clear communication
Technical Requirements:
- Skills
- Foundational Maintenance and Production Support process PLM Production Support process Technology Cloud Platform Amazon Webservices DevOps Technology Java Springboot
Preferred Skills:
Technology->Java->Springboot,Technology->Cloud Platform->Amazon Webservices DevOps,Foundational->Maintenance and Production Support process->PLM Production Support process
