Scan your resume against ATS criteria for this Principal IT Solution Delivery - Service Now CSM Delivery Architect role at Itron.
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Itron is seeking an innovative and collaborative
to lead the architecture, optimization, and evolution of our enterprise-wide CSM capabilities. This role serves as the accountable domain owner for ServiceNow CSM, driving a modernized customer engagement ecosystem that supports Itron’s mission and utilities customers worldwide. The ideal candidate brings deep hands-on ServiceNow CSM expertise, strong business process acumen, and the ability to work authentically and agilely across cross‑functional teams—including Customer Success, DevOps, Integration, Security/Compliance, and system implementation partners. This individual will champion customer‑centric solutions, ensure platform alignment to Itron’s strategic vision, and deliver scalable, high‑quality outcomes that strengthen our global support experience.
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000-175,000 annually. This position is eligible for our annual bonus program.
#LI-EP1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email mailto:[email protected] [email protected].
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: https://www.itron.com www.itron.com
vision, and deliver scalable, high‑quality outcomes that strengthen our global support experience.
How to apply for Principal IT Solution Delivery - Service Now CSM Delivery Architect at Itron?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is $96,000-175,000 per annum.
What experience is required?
5-10 years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
Explore related active roles in management
Principal IT Solution Delivery - Service Now CSM Delivery Architect
Itron · Texas
