Scan your resume against ATS criteria for this Manager, Product - CCaaS role at TELUS Digital.
Welcome to https://www.telusdigital.com/ TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division ofhttps://www.telus.com/en/ TELUS, of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
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Our
, is an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a
capacity based out of of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a
capacity from within the U.S.
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As a
, you'll form close relationships with client stakeholders to understand their goals and vision, and lead multidisciplinary teams to iteratively bring that vision to life within the contact center technology space. You'll partner with engineering, delivery, product, and business leaders to shape contact center solutions that create measurable business value. This role combines deep product ownership with executive-level client engagement, requiring confidence in translating CCaaS capabilities and business requirements into clear product roadmaps and outcomes.
and lead teams in building solutions that align with product vision and customer experience outcomes
to iteratively deliver contact center products in line with time and budget constraints
across contact center platforms (e.g., Genesys, Amazon Connect, Five9, Google CES)
for scope management and feature prioritization across CCaaS implementations
to help define system architecture, telephony integrations, and data flows to guide feature development
, and other product-oriented workshops with internal and client stakeholders
by delivering timely and tailored updates across engineering teams, product managers, and C-level executives, translating technical solutions for business and executive audiences
on improved CCaaS product processes and practices
to support their career growth and contribute toward a psychologically safe environment
of the Product discipline within the CCaaS organization
and platforms for personal and professional use, and to act as a champion for AI adoption across teams
in a role such as Product Owner, Product Manager, Technical Business Analyst, Requirements Manager, or related position
, including leading teams and developing individuals in their careers
(e.g., Genesys, Amazon Connect, Five9, Google CES) and comfort communicating the business case for change decisions and long-term value for investment
across multiple stakeholders, vendors, and platforms
with experience in sizing solutions and managing scope within project constraints (time, scope, and budget)
who can run workshops and structured meetings to align internal and client stakeholders on enterprise business goals
, with proficiency in user stories, acceptance criteria, requirements documentation, flow diagrams, and API documentation
on their craft while contributing toward a psychologically safe environment
(e.g., web/native apps, APIs, databases) and ability to quickly ramp up on new platforms
and a drive to stay current with the continually evolving landscape
Agency and/or consulting experience with a variety of clients and industries
Certified Scrum Product Owner
Experience with product research and strategy
Knowledge of AI applications in contact center contexts
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At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our https://jobs.telusdigital.com/pages/applicant-privacy-notice Privacy Policy.
vision ofhttps://www.telus.com/en/ TELUS, of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
How to apply for Manager, Product - CCaaS at TELUS Digital?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
The salary for this role is USD 106,000 - 150,000/yr per annum.
What experience is required?
7+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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