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UnitedHealth Group
UnitedHealth Group

Manager AI/ML Engineering - Amazon Lex, Google ADK or Dialogflow

Chennai, Tamil Nadu, India
2+ years exp
Contract
Posted 5d ago
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Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start

Caring. Connecting. Growing together.

We are looking for an experienced Engineering Manager - AI/ML to lead the delivery of AI-powered solutions across enterprise and customer-facing platforms. This role is primarily focused on execution, Agile delivery, engineering excellence, and AI adoption, while also mentoring a high-performing engineering team.

  • Primary Responsibilities:
  • Delivery and Execution

    • Own end-to-end delivery of Conversational AI Platforms(Voice/Chat)
    • Drive Agile execution through planning, prioritization, dependency, and risk management
    • Ensure predictable delivery, quality outcomes, and operational excellence
  • Technical Leadership

    • Lead the design and implementation of AI-powered chatbot and voice bot solutions
    • Drive adoption of cloud-native architectures, CI/CD, Terraform, and Shift-Left practices
    • Ensure solutions are scalable, secure, and compliant with enterprise standards
  • AI Adoption and Innovation

    • Accelerate the adoption of AI across products and business processes
    • Drive solutions leveraging Conversational AI, Generative AI, and intelligent automation
    • Promote Responsible AI and AI Development Lifecycle (AIDLC) practices
    • Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows, and decision-making.
  • Stakeholder Management

    • Partner with Product, Architecture, Security, and Business teams to deliver outcomes
    • Manage priorities, dependencies, risks, and executive communications
    • Align technology execution with business objectives and customer needs
  • People Leadership

    • Mentor and develop engineers and technical leads
    • Foster a culture of accountability, collaboration, and continuous improvement
    • Support hiring, performance management, and talent development
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

  • Required Qualifications:
  • Experience

    • Bachelor's or Master's degree in Computer Science, Engineering, or a related field
    • 9+ years of software engineering experience with 2+ years in technical or people leadership roles
    • Proven track record of delivering complex enterprise applications and programs
  • Conversational AI

    • Hands-on experience with Amazon Lex, Google Dialogflow, and Google ADK
    • Experience building Chatbots, Voice Bots, and Virtual Assistants
    • Experience integrating AI solutions with CCaaS Platforms
  • Engineering & DevOps

    • Experience with CI/CD pipelines, Terraform, and cloud-native architectures
    • Solid understanding of DevOps, DevSecOps, and Shift-Left engineering practices
    • Proficiency in Python, Node.js, or TypeScript
  • AI & Platforms

    • Experience implementing AI solutions in enterprise environments
    • Understanding of AIDLC and Responsible AI principles
    • Familiarity with LLMs, RAG, and Agentic AI frameworks
  • Leadership & Delivery

    • Solid Agile delivery experience using Scrum, Kanban etc.
    • Proven excellent stakeholder management and cross-functional collaboration skills
    • Proven ability to balance delivery commitments, innovation, and technical excellence
  • Preferred Qualifications:
  • Certifications in AI/ML, Cloud, Agile, Scrum, or DevOps
  • Experience with AWS, Azure, or Google Cloud AI services
  • Experience with Genesys, NICE, Amazon Connect, Five9, or similar CCaaS platforms

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

#NIC

Key Requirements & Skills

  • Experience Bachelor's or Master's degree in Computer Science, Engineering, or a related field 9+ years of software engineering experience with 2+ years in technical or people leadership roles Proven t
  • Conversational AI Hands-on experience with Amazon Lex, Google Dialogflow, and Google ADK Experience building Chatbots, Voice Bots, and Virtual Assistants Experience integrating AI solutions with CCaaS
  • Engineering & DevOps Experience with CI/CD pipelines, Terraform, and cloud-native architectures Solid understanding of DevOps, DevSecOps, and Shift-Left engineering practices Proficiency in Python, No
  • AI & Platforms Experience implementing AI solutions in enterprise environments Understanding of AIDLC and Responsible AI principles Familiarity with LLMs, RAG, and Agentic AI frameworks
  • Leadership & Delivery Solid Agile delivery experience using Scrum, Kanban etc. Proven excellent stakeholder management and cross-functional collaboration skills Proven ability to balance delivery comm
  • Certifications in AI/ML, Cloud, Agile, Scrum, or DevOps
  • Experience with AWS, Azure, or Google Cloud AI services
  • Experience with Genesys, NICE, Amazon Connect, Five9, or similar CCaaS platforms

Frequently Asked Questions

How to apply for Manager AI/ML Engineering - Amazon Lex, Google ADK or Dialogflow at UnitedHealth Group?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

2+ years of experience is required.

Is this position still open?

Yes, currently active and accepting applications.

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UnitedHealth Group

UnitedHealth Group

About Optum | Our Mission, Values & Team Skip to Data Use Notice Skip to main content Personal Business Language English English Set my location Update your location to get information specific to your area. Enter a ZIP code or city and state Error Please enter valid city or state Update Location Use my current location Site Logo Customer service Sign in Patients, members & account holders Providers & organizations Employers Brokers & consultants Search Health care Financial Pharmacy Main menu Health care We provide affordable and personalized care How can we help? Find care Fi

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Manager AI/ML Engineering - Amazon Lex, Google ADK or Dialogflow

UnitedHealth Group · Chennai

Apply on Company Website