Executive

Job Description: Brief Job Description:

• Basic understanding of order management process and its corresponding activities

• Good communication skills in Spanish and English languages

• Receive and enter customer orders into ERP systems accurately

• Validate order details (pricing, quantities, customer data, and delivery terms)

• Perform basic credit and order checks as per defined guidelines

• Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment

• Track order status and follow up on delays or discrepancies

• Handle order modifications, cancellations, and returns under supervision

• Assist in resolving customer queries related to orders and delivery

• Ensure proper documentation and compliance with process requirements

• Support invoicing by maintaining clean and accurate order data

Responsibilities: Brief Job Description:

• Basic understanding of order management process and its corresponding activities

• Good communication skills in Spanish and English languages

• Receive and enter customer orders into ERP systems accurately

• Validate order details (pricing, quantities, customer data, and delivery terms)

• Perform basic credit and order checks as per defined guidelines

• Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment

• Track order status and follow up on delays or discrepancies

• Handle order modifications, cancellations, and returns under supervision

• Assist in resolving customer queries related to orders and delivery

• Ensure proper documentation and compliance with process requirements

• Support invoicing by maintaining clean and accurate order data
  

Technical Skill Requirements:

• Strong accounting knowledge with O2C experience in order management and billing.

• Basic understanding of: Customer master data, Pricing conditions & Material/product master

• Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks

• Must be computer literate; Excel, Word, PPT

• Knowledge of JDE & SAP ERP is desired

• Ability to document the process

Qualifications: Competencies Required:

• Excellent communication skills both verbal and written

• Understanding end-to-end processes and appreciation of critical parameters

• Problem identification and analytical ability

• Strong knowledge of MS Office

• Self-initiative, drive and zeal for continuous improvement

• Ability to discharge the responsibilities in a conflicting environment

• Ability to lead in a continually challenging environment

• Adherence to Policies/Compliances

• Fosters a spirit of collaboration and teamwork

• Intellectually agile and analytical

• Experience in JDE & SAP ERP is desired