Customer Support Engineer
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Job Description
Job description
Job Title: Technical Customer Support Engineer Location: Khopat, Thane, 400601 Reports To: General Manager Job Summary Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities
Customer Interaction: Act as the primary customer contact, delivering exceptional service. Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed. Product Knowledge: Stay updated on company products, services, and trends. Customer
Experience
Improvement: Identify and recommend improvements for customer experience. Technical Support: Assist with product setup, troubleshooting, orders, and returns. Database Management: Maintain accurate customer records in the database. Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction. Reporting: Generate reports on customer satisfaction and improvements. Training: Train new customer service representatives if needed. Team Collaboration: Participate in team meetings and improvement initiatives.
Qualifications
&
Skills
Education:
Diploma/ degree in Electrical/ Electronics field preferred
Experience:
Experience
in customer service or a related field.
Skills:
Excellent communication, problem-solving, and multitasking skills. Technical Proficiency: Proficiency in customer service software and Microsoft Office. Mindset: Strong organizational
skills
and a customer-centric mindset. Apply now if you are passionate about customer satisfaction!
Requirements
Preferred
Qualifications
Industry
Experience:
Industry-related customer service experience. Software Knowledge: Knowledge of ticketing systems. Language
Skills:
Bilingual abilities are a plus.
Benefits
Benefits
Compensation: Competitive salary and performance incentives. Health
Benefits:
Health insurance. Leave Policy: Paid time off and holidays. Growth Opportunities: Professional development opportunities. Work Environment: Supportive work environment.
Key Requirements & Skills
&
Skills
Education:
Diploma/ degree in Electrical/ Electronics field preferred
Experience:
Experience
in customer service or a related field.
Skills:
Excellent communication, problem-solving, and multitasking skills. Technical Proficiency: Proficiency in customer service software and Microsoft Office. Mindset: Strong organizational
skills
and a customer-centric mindset. Apply now if you are passionate about customer satisfaction!
Requirements
Preferred
Qualifications
Industry
Experience:
Industry-related customer service experience. Software Knowledge: Knowledge of ticketing systems. Language
Skills:
Bilingual abilities are a plus.
Benefits
Benefits
Compensation: Competitive salary and performance incentives. Health
Benefits:
Health insurance. Leave Policy: Paid time off and holidays. Growth Opportunities: Professional development opportunities. Work Environment: Supportive work environment.
Benefits & Perks
Benefits
Compensation: Competitive salary and performance incentives. Health
Benefits:
Health insurance. Leave Policy: Paid time off and holidays. Growth Opportunities: Professional development opportunities. Work Environment: Supportive work environment.
Frequently Asked Questions
How to apply for Customer Support Engineer at Vision Mechatronics?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
1 year of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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