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Job Description
Customer Strategy & Engagement ● Act as a trusted advisor and strategic partner for enterprise accounts. ● Own account strategy—aligning customer goals with KPOINT’s video intelligence solutions. ● Build executive relationships, run governance reviews, and drive long-term value creation. Solutioning & Business Impact ● Map customer problems to scalable use cases, ensuring clear business outcomes. ● Partner with Product and Engineering to design solutions that deliver impact. ● Drive innovation in accounts by proactively identifying new opportunities. Growth & Analytics ● Use data and insights to uncover adoption gaps, growth levers, and ROI opportunities. ● Influence renewals and expansions through measurable success metrics. ● Collaborate with Sales to drive cross-sell and upsell strategies. Renewals & Risk Management ● Proactively manage account health and mitigate risks. ● Ensure seamless renewals by demonstrating tangible business value. ● Handle escalations with a focus on customer trust and retention. Cross-Functional Leadership ● Champion the voice of the customer within KPOINT. ● Work closely with internal teams to influence product strategy and roadmap. ● Create and share best practices, playbooks, and executive reports.
Requirements
● 5–10 years in Customer Success, Strategic Account Management, or Consulting at a SaaS/Enterprise company. ● Strong track record of renewals, expansions, and executive stakeholder management. ● Demonstrated ability to craft account strategies that drive measurable outcomes. ● Business acumen with expertise in interpreting usage and business metrics. ● Strong consultative, presentation, and communication skills. ●
Experience
with APIs, SSO, enterprise integrations is a plus.
Key Requirements & Skills
● 5–10 years in Customer Success, Strategic Account Management, or Consulting at a SaaS/Enterprise company. ● Strong track record of renewals, expansions, and executive stakeholder management. ● Demonstrated ability to craft account strategies that drive measurable outcomes. ● Business acumen with expertise in interpreting usage and business metrics. ● Strong consultative, presentation, and communication skills. ●
Experience
with APIs, SSO, enterprise integrations is a plus.
Frequently Asked Questions
How to apply for Customer Success Manager - Pune at KPOINT?
Click the "Apply via CareerScan" button on this page.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
Senior of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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