Customer Success Executive

We are looking for a Customer Success Executive who genuinely enjoys building relationships, solving customer problems, and creating meaningful customer experiences. At THW, customer success is not just about support — it is about trust-building, relationship management, and helping customers become long-term believers in our mission and products. As a Customer Success Intern, you will: Act as the primary bridge between THW and our customers throughout their journey. Help onboard and guide customers by helping them understand our products, values, and unique benefits. Resolve customer queries, concerns, and feedback with empathy and ownership. Build strong customer relationships that encourage repeat orders, referrals, and long-term trust. Support customers throughout their journey — from onboarding to becoming loyal THW customers. Identify opportunities to recommend relevant products based on customer needs in a natural, relationship-driven manner. This role combines customer support, relationship management, communication, and customer-focused growth.

Key Responsibilities:

Manage customer queries and support requests across calls, WhatsApp, email, and chat. Ensure customer

experience

remains smooth, positive, and uninterrupted. Build and maintain strong relationships with customers through regular interaction and support. Help customers discover products best suited to their needs through genuine conversations and guidance. Monitor customer satisfaction and proactively resolve concerns to reduce churn. Coordinate with internal teams to ensure quick issue resolution and seamless customer communication. Track customer success metrics such as repeat orders, referrals, customer satisfaction, and retention. Maintain accurate records of customer interactions, feedback, and recurring concerns. Regularly update trackers, maintain customer data, and ensure information is managed accurately and systematically. Represent THW’s values, culture, and customer-first philosophy in every interaction.

Requirements

Strong communication

skills

in English, Hindi, and/or Marathi. Empathy-driven mindset with genuine care for customer well-being. Ability to multitask, stay calm under pressure, and solve problems patiently. Strong ownership mindset and execution ability. Comfortable working in a fast-paced, evolving startup environment. Candidates residing in or near Viman Nagar, Pune will be preferred for better coordination. Strong ownership mindset. Ability to bring structure to ambiguity. Sharp problem-solving and structured thinking. High bias for execution and follow-through. Ability to work across teams and drive alignment. Willingness to learn, adapt, and grow in a startup environment.

Benefits

Direct exposure to building a startup from 0 → scale. Opportunity to work closely with the Founder on real business problems. High ownership and real

responsibilities

from day one. Rapid learning curve in communication, customer relationship management, operations, and startup execution. Opportunity to strengthen interpersonal, problem-solving, and customer-facing skills. Exposure to how strong customer

experience

helps build brand loyalty and long-term business growth. Opportunity to grow into larger

responsibilities

as the company scales. To apply, send your resume to [email protected], or visit our site www.thwindia.com

Strong communication

skills

in English, Hindi, and/or Marathi. Empathy-driven mindset with genuine care for customer well-being. Ability to multitask, stay calm under pressure, and solve problems patiently. Strong ownership mindset and execution ability. Comfortable working in a fast-paced, evolving startup environment. Candidates residing in or near Viman Nagar, Pune will be preferred for better coordination. Strong ownership mindset. Ability to bring structure to ambiguity. Sharp problem-solving and structured thinking. High bias for execution and follow-through. Ability to work across teams and drive alignment. Willingness to learn, adapt, and grow in a startup environment.

Benefits

Direct exposure to building a startup from 0 → scale. Opportunity to work closely with the Founder on real business problems. High ownership and real

responsibilities

from day one. Rapid learning curve in communication, customer relationship management, operations, and startup execution. Opportunity to strengthen interpersonal, problem-solving, and customer-facing skills. Exposure to how strong customer

experience

helps build brand loyalty and long-term business growth. Opportunity to grow into larger

responsibilities

as the company scales. To apply, send your resume to [email protected], or visit our site www.thwindia.com