Assistant Technical Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

POSITION OVERVIEW

The candidate will be responsible for employee transportation, directing, coordinating, planning and overseeing tasks and operations involving Ground transportation activities. Should have an exposure in MIS and Billing.

The executive should be a strong team player and be able to analyse the MIS Data.

• Direct activities related to dispatching, routing, and tracking Fleet & Spot transportation cars.
• Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Direct investigations to verify and resolve customer escalations.
• Serve as SPOC for all INO employees for stationed location.
• Implement schedule and policy changes.
• Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
• Develop criteria, application instructions, procedural manuals, and contracts for transportation programs.
• Monitor spending to ensure that expenses spikes are reported periodically.
• Direct and coordinate, through subordinates, activities of operations department in order to obtain use of equipment, facilities, and human resources.
• Analyze expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services.
• Collaborate with car vendors in all aspects and settlements of grievances.
• Supervision on payment processing to vendors. Perform Invoice audit checks and Final reconciliations of supplier’s dues
• Should be well versed of transport applications available in the market, ensure all fleet car bookings are executed on the application. Audits on trips, KMS & HRS travelled & billed.
• Monitor shift reporting of implants and chauffeurs.
• Will be required to work in shifts
• Working 6 days a week
• Working on Public Holidays (need basis). Complimentary day off will be given.
• Incident report, service issue tracker.

Desired Skills

• Strong interpersonal and administrative skills
• Confident and professional demeanor
• Professional phone presence
• Attention to detail and exactness in work
• Ability to work independently and manage multiple priorities / processes at the same time, and prioritize effectively
• Performs well under pressure and meets deadlines effectively
• Resourceful in problem solving
• Strong work ethics, reliability
• Proper handling of confidential information

Strong customer service orientation

Outstanding customer service skills

• Possesses high energy, a "can-do" attitude, a willingness to take initiative, and a proactive approach to practice and team support
• Flexibility to work longer hours during peak work periods
• Candidate to be reviewed on performance metric after 3 months in BAU.
• Minimum tenure to serve for profile is 18 months and if all falls in line and he finds it to be prospective carrier stream he can continue with this.

Graduate or above

• Previous experience of handling Transport Billing/MIS in corporate environment (minimum 5-7 years)· Proficiency in MS Office software (e.g. Excel, Word, PowerPoint) & Power BI will be an advantage.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.