Assistant Operation Manager

Job Description – Assistant Manager – Operations

Experience: 5–8 years of experience in operations, preferably within the BPO sector, with

strong exposure to end-to-end operational activities

• Location: Coimbatore | Work from Office

Key Responsibilities

• Manage end-to-end operational activities, including daily workflow management, resource allocation, and process execution.
• Lead and supervise teams to achieve productivity, quality, and SLA targets.
• Monitor operational performance, KPIs, TAT, and process efficiency.
• Handle client coordination, escalations, and stakeholder management.
• Prepare MIS reports and provide regular performance updates to management.
• Ensure adherence to SOPs, quality standards, and company policies.
• Identify operational gaps and implement process improvement initiatives.
• Manage workforce planning, team performance, and employee development.
• Ensure smooth execution of all operational activities from process initiation to completion.

Required Skills

• Strong knowledge of end-to-end operations and team management.
• Experience in process management, client handling, MIS reporting, and KPI monitoring.
• Excellent communication, analytical, and problem-solving skills.
• Proficiency in MS Excel and operational reporting tools.

Requirements

BPO Operations, End-to-End Operations, Team Management, Process Management, KPI, SLA, MIS Reporting, Client Handling

• Strong knowledge of end-to-end operations and team management.
• Experience in process management, client handling, MIS reporting, and KPI monitoring.
• Excellent communication, analytical, and problem-solving skills.
• Proficiency in MS Excel and operational reporting tools.