Warranty Manager

Job Summary As a, Warranty manager you are fully responsible for planning, controlling and increasing efficiency of all warranty repairs and warranty claim processes. In this function, you ensure that the dealerships strategic and operational goals are met as well as MB India policy & guidelines are implemented & followed rigorously. When it comes to warranty you are the reliable and transparent interface between workshop administrators, workshop colleagues and MB India. With your expert knowledge, technical competency and excellent communication

skills

you promote the brand and product image and hence contribute to the economic success of the organization. Your

key responsibilities

• are:
• Updating vehicle details for e.g. – vehicle registration date, warranty validation date, terms and conditions of warranty & updating of DAN (Delivery acknowledgment Note) copy in dealer.
• Checking warranty and goodwill claims. Ensuring that warranty repair is applicable only in case of regular maintenance of vehicle as per the specified time limit.
• Confirming proper diagnosis is done for the warranty process.
• Confirmation of correct damage codes, operation code related to the works shop diagnosis for the complaint.
• Preparation and submission of TPR (Technical Product Report) as per MB India requirement for warranty/goodwill cases.
• Ensuring that essential documents (star printout, Battery Test Sheets, Wheel Alignment Sheet Tire Damage Report, Photographs etc.) are uploaded in dealer.
• Maintaining proper record of all warranty documents and producing as and when required.
• Ensuring that warranty repairs are performed for manufacturing defects as per the decision given by MB India Warranty department.
• Submission of repair claims to MB India within the specified time limit.
• Reconciliation of warranty/goodwill claims within the specified time limit.
• Ensuring that all warranty parts are kept in warranty room along with duly filled tags.
• Ensuring that warranty room is locked properly.
• Defective parts to be kept properly and to be produced timely whenever required by representative of MB India for inspection & scrapping.
• You can integrate all your potential in a team and use your colleagues’ competencies in warranty repair operations
• You can openly address and solve conflicts with your colleagues.
• You provide criticism in an appropriate manner, explaining your decisions, and you are consistent in your response to inappropriate behavior or deficient performance.
• You clearly communicate expectations and set targets based on quantitative and qualitative objectives.
• You expect top performance and support its attainment. Method and process competence
• You can use all the workshop management and information systems (e.g. WIS, ASRA, EPC, TIPS and dealer) in a targeted manner.
• You have a thorough knowledge of the Mercedes-Benz specific warranty policies, processes and methods.
• You know the processes and interfaces of associated departments and contact persons (sales, finance) within the dealership.
• You recognize your influence and impact as warranty specialist as regards brand trust and warranty and goodwill costs.
• You know the constitution and structure of a Mercedes-Benz dealership.
• You use interfaces and exchange experiences actively and across divisions within the dealership.
• You communicate processes clearly to others involved. Specialist competence
• You know the dealers corporate strategies, goals and guidelines.
• You possess thorough knowledge of dealer good will specific terms and conditions.
• You have good technical knowledge of Mercedes-Benz brand product and vehicle parts.
• You are familiar with and are able to ensure all warranty repair works for manufacturing defects.
• You provide information on strategic goals, key figures, current trends and change processes and use this information for concerned employees.
• You possess good English language proficiency skills. IT competence
• You have good knowledge of Office appliances (e-mail programs, e.g. MS Office, the Internet, e-business, etc.)
• You possess good knowledge of the current After-Sales IT tools and are able to use these (e.g. DMS, time recording systems, WIS, ASRA, TIPS, Star Diagnosis, EPC)

Requirements

Qualification &

Experience:

• Bachelor of Engineering in Automobile/Mechanical
• Minimum 8-10 years’

experience

in the same field in premium segment brand 2/2

Skills

Social and interpersonal competence

• Social and interpersonal competence
• You are reliable, trustworthy,

for warranty/goodwill cases.

Ensuring that essential documents (star printout, Battery Test Sheets, Wheel Alignment Sheet Tire Damage Report, Photographs etc.) are uploaded in dealer.

Maintaining proper record of all warranty documents and producing as and when required.

Ensuring that warranty repairs are performed for manufacturing defects as per the decision given by MB India Warranty department.

Submission of repair claims to MB India within the specified time limit.

Reconciliation of warranty/goodwill claims within the specified time limit.

Ensuring that all warranty parts are kept in warranty room along with duly filled tags.

Ensuring that warranty room is locked properly.

Defective parts to be kept properly and to be produced timely whenever required by representative of MB India for inspection & scrapping.

You can integrate all your potential in a team and use your colleagues’ competencies in warranty repair operations

You can openly address and solve conflicts with your colleagues.

You provide criticism in an appropriate manner, explaining your decisions, and you are consistent in your response to inappropriate behavior or deficient performance.

You clearly communicate expectations and set targets based on quantitative and qualitative objectives.

You expect top performance and support its attainment. Method and process competence

You can use all the workshop management and information systems (e.g. WIS, ASRA, EPC, TIPS and dealer) in a targeted manner.

You have a thorough knowledge of the Mercedes-Benz specific warranty policies, processes and methods.

You know the processes and interfaces of associated departments and contact persons (sales, finance) within the dealership.

You recognize your influence and impact as warranty specialist as regards brand trust and warranty and goodwill costs.

You know