Scan your resume against ATS criteria for this Travel Agent, Schedule change role at Etraveli Group.
Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
We partner with major global platforms such as http://Booking.com Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includeshttp://www.precisionrisk.com/ Precision, our specialist in travel fintech;https://www.tripstack.com/ Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services;http://www.wenrix.com/ Wenrix, the AI Infrastructure for profitable growth in air; andhttp://flygresor.se http://Flygresor.se Flygresor.se, Sweden’s leading flight comparison site. We also operate our own travel agency brands including Gotogate, Mytrip, and Flightnetwork.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.
Handling calls /chat of customer queries (Schedule Change Bookings)
Reporting to the Team Lead to achieve goals
Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.
Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
Handle misconnections and get the flights confirmed by the Airlines.
Multi-tasking and ready to adapt to new situations and challenges or role reversal
Minimum 1 year of experience in the customer service industry
Knowledge of the Travel Industry would be a plus
Good written and verbal communication.
Ability to work in different shifts (Includes night shift)
Self-learning and being able to take initiative are very important.
What’s in it for You?
#LI-SB1 #LI-Onsite
Diversity disclaimer
At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
Health Insurance):** Extensive coverage for medical expenses to ensure you and your family get the care you need when it matters.
How to apply for Travel Agent, Schedule change at Etraveli Group?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
1+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Travel Agent, Schedule change
Etraveli Group · Mumbai
