ADVANCED LYMPHA PRESS THERAPY COORDINATOR – Utica, NY
Part-Time | Field-Based
POSITION HIGHLIGHTS
- Part-time, flexible schedule
- Field-based position providing in-home patient care and education
- Opportunity to make a direct impact on patient outcomes
- Mission-driven healthcare organization improving patient outcomes through innovative DME solutions
ROLE SUMMARY
This is a
part-time, field-based role offering $125 per completed delivery (including device delivery, trial, and patient education), providing an opportunity to earn based on performance
. The Advanced Lympha Press Therapy Coordinator performs in-home device deliveries, trials, and patient education within a designated geographic territory. Focusing on building strong patient relationships, this role ensures a positive customer experience while utilizing company communication and documentation technology professionally and efficiently. The Coordinator works closely with internal teams to support patient access, proper device use, and overall satisfaction.
KEY RESPONSIBILITIES
- Complete Medicare Advantage trials, explaining the benefits of advanced model pumps, trialing both 51 and 52 devices, and reviewing out-of-pocket differences
- Schedule and perform product demonstrations, including taking patient measurements and providing instructions for proper use of Lympha Press compression devices
- Ensure patients are properly sized for correct device fit and comfort
- Educate patients on all aspects of compression therapy devices, including garment application, prescribed protocols, and initiating therapy sessions
- Clearly communicate patient rental agreements and financial responsibility, as well as verbal instructions to patients and caregivers based on individual needs
- Manage and respond professionally to patient questions and concerns regarding devices or required documentation
- Confirm scheduled appointments in advance, provide expectations for in-home visits, and organize equipment and supplies for effective patient education
- Collaborate with internal operations teams on order completion and documentation
- Identify, escalate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible
- Utilize company translation resources or partners to eliminate language barriers when applicable
- Perform all duties in compliance with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements
- Travel extensively within assigned territory to service patients and conduct in-home visits
- Work professionally and collaboratively with other company employees, managers, and departments
- Perform all job functions in alignment with the Company Mission, Vision, and Goal Statements
