Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership
Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results.
Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture.
To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
Frequently Asked Questions
How to apply for Telecom Team Member-BPS at Hexaware Technologies?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
