Technical Support Technician

The

Technical Support Technician

responsible for delivering high-quality end-user support while maintaining and optimizing modern workplace technologies, primarily within Microsoft Azure and Microsoft 365 ecosystems. This role ensures seamless operation of cloud and endpoint services to support business productivity.

The technician will provide timely and effective technical assistance to 500+ in-person and remote users, resolving issues quickly and professionally. The ideal candidate will have a strong foundation in Microsoft cloud services, SharePoint administration, endpoint management, and security practices, along with a proactive and customer-focused mindset.

Key Responsibilities

• Provide first-line and second-line technical support for Microsoft 365, Azure services, and endpoint environments
• Troubleshoot issues related to Exchange, Teams,, SharePoint, and Azure AD (Entra ID)
• Administer and support

SharePoint

, including site management, permissions, document libraries, and basic governance practices (

must-have skill

)

• Experience with:

  • Power Automate / Power Apps
  • API-based integrations
  • Manage user lifecycle activities, including provisioning, access control, and license assignment in M365
  • Support and maintain Azure-based resources and identity services
  • Diagnose and resolve hardware, software, and connectivity issues across desktops, laptops, and mobile devices
  • Monitor ticket queues and ensure adherence to SLA-driven support models
  • Escalate complex incidents to specialized teams when required
  • Assist Cloud, Security & Compliance: -
  • Support management of

Data Loss Prevention (DLP) policies

across Microsoft 365

• Assist in maintaining

data security controls

, including sensitivity labels and information protection policies

• Support

endpoint security solutions

(e.g., Microsoft Defender, Intune policies)

• Possess basic understanding of

Cloud-Native Application Protection Platforms (CNAPP)

, including:

- Visibility into cloud security threats
- Vulnerability management concepts
- Risk prioritization across cloud environments

• Ensure adherence to organizational IT security standards and compliance requirements

Desired Skills & Experience

• • 5+ years of progressive experience in systems administration
  • Strong hands-on experience with

Microsoft 365 (Exchange, Teams, SharePoint,)

and

Azure AD / Entra ID

• Mandatory experience in

SharePoint administration

• Familiarity with

Microsoft Intune / Endpoint Manager

• Basic understanding of

Azure infrastructure and cloud concepts

• Exposure to

security and compliance features

in M365 (DLP, Defender, Conditional Access)

• Foundational knowledge of

CNAPP tools and cloud security posture management

Education

• A master’s or bachelor’s degree in computer science, or an equivalent qualification, is highly desirable.
• Microsoft certifications related to SharePoint, M365, or Power Platform

• Experience with: