Scan your resume against ATS criteria for this Technical Support Specialist (Night Shift) role at Nextiva.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
As a Technical Support Specialist at Nextiva, you’ll be on the front lines of delivering exceptional customer experiences. You’re not just solving issues, you’re uncovering the “why,” guiding customers to the right solutions, and making their day easier.
As a Technical Support Representative, you will deliver Amazing Service® through high-quality technical support services by processing and resolving requests received across various communication channels; while continuously growing your skills in a fast-paced, learning environment. You’ll leverage modern tools, including AI, to work smarter, move faster, and deliver even better outcomes for customers.
Solve What Matters: Troubleshoot customer issues across hardware, software, and networking systems, quickly identifying root causes and driving resolution
Deliver Great Experiences: Communicate clearly and professionally to ensure every interaction is positive and productive
Stay on the Details: Document customer interactions, issues, and resolutions with accuracy and consistency
Keep Systems Running: Provide, maintain, and update systems to ensure optimal performance for customers; managing multiple requests simultaneously in a fast-paced, high-volume environment
Own the Outcome: Take full ownership of customer issues, following through until resolution while meeting daily and monthly performance metrics
Continuous Learning: Continuously build technical knowledge of Nextiva products, systems, and troubleshooting processes to provide better service. Explore new tools and ways of working to improve performance
Work Smarter:
Leverage AI tools (e.g., ChatGPT, Copilot, or similar) to support daily workflows, such as summarizing customer interactions, identifying key action items, and improving response quality
Apply clear and structured inputs when using AI tools to generate accurate and relevant outputs; iterating and refining your approach when the responses aren't perfect (persistence is key!)
2+ years of customer service experience, preferably in technical support or help desk environment
Working knowledge of PC and Mac operating systems and Microsoft Office applications; hardware and/or networking knowledge preferred
Advanced English fluency required (spoken and written).
Ability to work remotely in Ukraine and regularly work shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)
Curiosity and enthusiasm for learning new technologies
Comfort working in fast-paced environments with evolving tools and processes
Customer First: Patient, conscientious and professional; providing great customer experiences with a focus on accuracy
Problem Solver: Strong troubleshooting and analytical skills with a persistent, solution-oriented mindset; able to overcome setbacks and willing to try multiple paths to reach the right solution
Detail-Oriented: Ability to manage multiple tasks or conversations simultaneously; strong attention to detail in both technical work and documentation
AI-Forward Mindset: Curiosity and willingness to experiment with AI & automation tools (e.g., ChatGPT, Microsoft Copilot); exposure to similar tools in a professional environment preferred
Team-Driven: You collaborate, share knowledge, and contribute to a positive team environment
Impact: Join a company trusted by over a million users, helping businesses deliver better customer experiences every day
Innovation: Be part of a team building AI-powered solutions that drive efficiency and smarter customer engagement
Growth: Thrive in a culture focused on continuous learning, development, and career progression
Culture: Work alongside a supportive, high-energy team committed to Amazing Service® and meaningful connections
(Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
for customers and teammates.
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, incentives, or bonuses.
– Comprehensive medical coverage, individual limit on exclusions and dental care
– Life, disability, traumatic injuries and critical diseases
– PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
– Employee Assistance Program and wellness initiatives
– Access to learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
#LI-AL1 #LI-Remote
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on https://www.instagram.com/nextiva Instagram, https://www.instagram.com/nextivamexico Instagram MX, https://www.youtube.com/user/NextivaOfficial YouTube, https://www.linkedin.com/company/nextiva LinkedIn, and the https://www.nextiva.com/blog/ Nextiva Blog.
medical coverage, individual limit on exclusions and dental care
How to apply for Technical Support Specialist (Night Shift) at Nextiva?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
2+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Technical Support Specialist (Night Shift)
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