Technical Support Executive

Are you a
passionate Technical-Customer Support Executive and want to be part of a
great engineering team?

If so, we
both can end our quest. We are looking for you and you will love becoming part
of our family.

" Drucare   is

a growing Health-tech company with a history of developing innovative solutions
in health care domain. We are a team of motivated individuals that help each other do remarkable things everyday. Drucarians are active learners, have a
positive impact in the healthcare sector and do exceptional work. We face
challenges together and we win together. And together, we deliver world-class
solutions that transform the way Providers and Patients uses technology.”

Apart from
developing a world-leading SaaS Platform, we believe in constantly enriching
our culture with-in and make it an abode for Drucarians. We balance super hard
work with having a lot of fun. To achieve this, we are looking to expand the
team.

Drucare is
seeking a Customer Support Executive who is smart, curious and loves
the challenge of solving problems that improve people’s lives. Our
comprehensive healthcare management platform is built on the latest tech stack
and cloud technologies. You’ll collaborate with a fun and close-knit agile team
to architect, implement, test and continuously deliver new features and
solutions to our healthcare customers.”

• We are currently hiring for the position of: Technical-
  Customer Support Executive 

• Years Of Experience required: 1-2yrs

• Joining Period: Looking for IMMEDIATE joiners. 

• Location: Hyderabad

 

Requirements

• Requirements:

·       Good
communication Skills 

·       Should be able to speak Telugu & English fluently. 

·       Application learning abilities 

·       Client Relationship Management 

• Roles
  & Responsibilities:

·       Speaking to customers to get to the root of their
problem quickly. 

·       Providing timely and accurate customer feedback.

·       Talking customers through a series of actions to
resolve a problem.

·       Following up with clients to ensure the problem is
resolved.

·       Supporting
the customer through an email ticketing system and phone calls.

·       Resolving
customer complaints and queries.

·       Providing
detailed information to customers.

·       Maintaining
records of each phone call for future reference.

·       Offering
exceptional customer service and satisfaction.

·       Maintaining
a healthy relationship with the clients.

·       Ability
to meet deadlines and prioritize tasks.

·       Actively
listen to customers to understand their issues or concerns.

·       Receive
customer calls to provide step-by-step guidelines for the resolution of a
technical issue.

·       Produce
periodic reports of technical support operations to company management.

·       Using
remote desktop connections to provide immediate support.

·       Properly
escalate unresolved issues to appropriate internal teams (e.g., software
developers)

Benefits

• PF

• Health Insurance