Technical Support Advisor

Job description

Company Overview

Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting-edge technology, we empower businesses to optimize their operations and enhance productivity.

Role & responsibilities

• Provide technical support and guidance to customers on GPS tracking systems, software, and related services.
• Troubleshoot hardware and software issues related to GPS devices, fleet management platforms, and mobile applications.
• Assist customers in device installation, configuration, and calibration.
• Conduct remote diagnostics and guide users through problem resolution.
• Educate customers on best practices for using GPS tracking solutions effectively.
• Coordinate with the technical team for escalations and complex troubleshooting.
• Maintain customer records, issue logs, and resolutions in CRM or support systems.
• Provide product training and demonstrations for clients and internal teams.
• Collaborate with sales, support, and operations teams to ensure customer satisfaction.

Preferred candidate profile

• 1-3 years of experience in Technical Support, Customer Success, or Technical Advisory.
• Experience in GPS Tracking, Telematics, IoT, Fleet Management, or SaaS is preferred.
• Good knowledge of GPS devices, software troubleshooting, networking basics, and device configuration.
• Familiarity with CRM/Ticketing tools, MS Office, and Google Maps.
• Strong communication, problem-solving, and customer handling skills.
• Willing to travel for customer onboarding, demos, and technical support, if required.

Contact - 74004 32096

HR Dept.

Responsibilities

• Lead the entire sales cycle
• Achieve monthly sales objectives
• Qualify the customer needs
• Negotiate and contract
• Master demos of our software

Must Have

• Bachelor Degree or Higher
• Passion for software products
• Perfect written English
• Highly creative and autonomous
• Valid work permit for Belgium

Nice to have

• Experience in writing online content
• Additional languages
• Google Adwords experience
• Strong analytical skills

What's great in the job?

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company

Our Product

Discover our products.

READ

What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Sport Activity

Play any sport with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.