Technical Success Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for a SecOps Technical Success Manager (TSM) to join our team. This is a Hybrid role, reporting to the Manager, Technical Success Management in the Technical Success department. Zscaler SecOps applies rich data expertise to cybersecurity by curating data from hundreds of tools into a patented Data Fabric for Security™. In this role, you will lead strategic engagements for high-profile enterprise accounts, partnering with executives to deliver contextualized risk scoring and proactive security solutions that make the world a safer place.

What you’ll do (Role Expectations)

• Lead strategic engagements for high-profile enterprise accounts to ensure solutions align with business needs and drive long-term success
• Proactively analyze complex technical environments to identify security risks and deliver tailored mitigation strategies
• Develop deep product expertise across our Data Fabric for Security™ and Unified Vulnerability Management modules to advocate best practices
• Partner cross-functionally across Sales, Support, and Product teams to streamline customer experiences and resolve critical escalations
• Deliver expert technical consulting and training sessions, both virtually and on-site, to educate customers on platform optimization

Who You Are (Success Profile)

• You are customer-obsessed, building deep empathy for enterprise security leaders and framing technical insights around solving their real-world risk challenges.
• You are a problem-solver who is energized by analyzing complex technical environments and crafting proactive risk mitigation strategies.
• You are data-driven, leveraging expertise in data modeling, SQL, and security analytics to surface actionable truths and guide executive decisions.
• You are a high-trust collaborator who partners seamlessly across Sales, Support, and Product teams to deliver unified customer experiences.
• You champion simplicity by distilling intricate cybersecurity concepts, data fabric workflows, and vulnerability metrics into clear, executive-ready guidance.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Experience in a customer-facing technical consultancy or success role within cybersecurity
• Proven track record of executive stakeholder management, strategic customer engagements, and conveying complex technical concepts clearly
• Hands-on experience analyzing technical environments, conducting cross-functional collaboration, and troubleshooting critical customer escalations
• Background in data modeling methodologies, SQL, or ETL processes within technical or security domains
• Bachelor’s degree in Computer Science, Engineering, or a related technical field

What Will Make You Stand Out (Preferred Qualifications)

• Deep domain expertise in vulnerability management programs, enterprise risk scoring, and security operations
• Prior experience mentoring technical engineers and elevating service delivery practices
• Hands-on familiarity with security data fabric architectures or multi-tool security data integration

#LI-SU1 #LI-Hybrid

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Experience in a customer-facing technical consultancy or success role within cybersecurity
• Proven track record of executive stakeholder management, strategic customer engagements, and conveying complex technical concepts clearly
• Hands-on experience analyzing technical environments, conducting cross-functional collaboration, and troubleshooting critical customer escalations
• Background in data modeling methodologies, SQL, or ETL processes within technical or security domains
• Bachelor’s degree in Computer Science, Engineering, or a related technical field