Technical Integration Manager1
Key Responsibilities
Program & Delivery Management
- Lead end-to-end delivery of enterprise integration projects using Boomi and/or Workato platforms.
- Manage multiple concurrent integration programs involving SaaS, cloud, on-premise, APIs, EDI, and data integrations.
- Drive project planning, estimation, resource management, risk mitigation, and delivery governance.
- Ensure projects are delivered on time, within budget, and aligned with customer expectations.
- Conduct status reviews, steering committee meetings, and executive-level reporting.
Integration Solution Leadership
- Provide oversight on integration architecture, design patterns, API-led connectivity, and reusable framework adoption.
- Guide teams on best practices related to integrations, APIs, error handling, monitoring, security, and scalability.
- Collaborate with enterprise architects, business stakeholders, and application teams to define integration strategies.
- Ensure alignment with enterprise integration standards and governance processes.
Customer & Stakeholder Management
- Act as the primary customer-facing leader for integration engagements.
- Build strong relationships with business and IT stakeholders.
- Manage customer expectations, escalations, and delivery commitments effectively.
- Facilitate workshops, requirement discussions, solution walkthroughs, and UAT coordination.
Team Leadership
- Lead and mentor/offshore integration teams including architects, developers, analysts, and QA resources.
- Drive technical excellence, knowledge sharing, and continuous improvement initiatives.
- Support team capability development through mentoring, reviews, and training initiatives.
Operational Excellence
- Establish delivery governance, KPIs, SLAs, and reporting mechanisms.
- Ensure proper documentation, testing processes, deployment controls, and support transition activities.
- Drive automation, reusable assets, accelerators, and integration CoE initiatives.
Required Skills & Experience
Technical Skills
- Strong hands-on experience with Boomi and/or Workato integration platforms.
- Expertise in REST/SOAP APIs, web services, JSON, XML, and API security standards.
- Experience with integration patterns including event-driven, batch, real-time, and file-based integrations.
- Strong understanding of cloud and SaaS applications such as Salesforce, NetSuite, SAP, Oracle, Workday, ServiceNow, etc.
- Experience with EDI standards (X12, EDIFACT) is a plus.
- Familiarity with middleware governance, monitoring, CI/CD, and DevOps practices.
Management Skills
- Proven experience managing large-scale integration implementation programs.
- Strong project management and stakeholder management skills.
- Experience managing distributed/offshore delivery teams.
- Excellent communication, presentation, and leadership capabilities.
- Ability to manage customer escalations and drive resolution effectively.
Preferred Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Boomi Professional/Architect certifications and/or Workato certifications preferred.
- PMP, Scrum Master, or Agile certifications are a plus.
- Experience working in consulting or system integration organizations preferred.
Key Attributes
- Strong ownership mindset and accountability.
- Excellent problem-solving and decision-making skills.
- Ability to operate in fast-paced enterprise environments.
- Strong customer-centric approach with focus on business outcomes.
- Passion for innovation, automation, and modern integration technologies.
