Technical Chat Support Executive

Key Responsibilities

• Handle customer/user queries related to our applications, software products, and services through live chat, email, and ticketing systems.
• Understand and troubleshoot basic application-related and technical issues faced by users.
• Provide clear, simple, and step-by-step guidance to users for resolving their issues.
• Assist users with application features, functionality, account-related issues, and basic troubleshooting.
• Identify issues that cannot be resolved at the support level and escalate them to the relevant technical/development team.
• Follow up on reported issues and ensure timely resolution or proper communication with the user.
• Maintain accurate records of customer queries, issues, solutions, and follow-ups.
• Coordinate with internal teams such as Development, QA, and Product teams whenever required.
• Stay updated with new application features, product updates, changes, and troubleshooting procedures.
• Ensure professional, polite, and customer-friendly communication while handling support requests.

Required Skills:

• Good written and verbal English communication skills.
• Basic understanding of computers, internet, web applications, mobile applications, and common technical issues.
• Ability to understand a user's problem and explain the solution in a simple and easy-to-follow manner.
• Good problem-solving and logical thinking skills.
• Comfortable working with chat, email, ticketing systems, and support tools.
• Ability to multitask and handle multiple customer queries efficiently.
• Customer-focused attitude with patience and a willingness to help.
• Quick learner who can understand and adapt to new applications, products, and technical processes.
• Basic knowledge of troubleshooting is an added advantage.

Working with us
Perks of Working with Us
Our devotion to excellence is what drives us at our core, and our awards are proof of that. Every award signifies a task accomplished, an obstacle surmounted, and a benchmark exceeded. We are content with stopping at nothing in our pursuit of excellence, whether it is via ground-breaking designs, campaigns, or tactics that completely change an industry.
Engagement Activities
Celebrations & Events
Work-Life Balance
Generous Leave Policy
Bonus Incentives
Join our Team Today
Become a part of our agile team and get ready to shape the future of tech and grow your career in a dynamic and supportive environment. Send us your CV, and we'll contact you as soon as possible.
Bharti Nishad
HR-manager
WHY US
We Treat our Team the Same Way We Treat our Clients - With Honesty And Respect
GROW TOGETHER
We are constantly evolving and learning new skills.
Internal Conferences and Seminars.
Orientation guide
Embrace new perspectives
Investing in Professional Development
Travel to the latest conferences and seminars
FLEXIBILITIES
Flexible Working Environment.
Enjoy employee benefits
Company Sponsored Events and Outings
Join our fun company sport’s league
ACCEPT THE CHALLENGES
We want our employees to grow, so we encourage them to accept challenges and improve their skillset.
Supportive of new ideas and innovations
Embrace new technology
Choose devices and technology
Work with a team
Build new and exciting products.