Job Description and Responsibilities:
- Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
- Problem management with focus on wide scale technical issues.
- As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.Qualifications:
- 2+years of experience in Windows/Mac software and hardware support, connectivity support, Java familiarity.
- Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
- Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
- Languages: Fluency in English is a must
- Education:
- Bachelor’s in information technology (B.Tech, BE or MCA) or equivalent
- Company Benefits & Perks:
- Competitive salary package.
- Performance based annual bonus (cash and stocks).
- Group Medical & Life Insurance.
- Modern offices with free amenities & fully stocked cafeterias.
- Monthly food card & company paid snacks.
- Hardship/shift allowance with company provided pickup & drop facility*
- Attractive employee referral bonus.
- Frequent company sponsored team building events and outings.* Depending upon the shifts.
**The benefits package is subject to change at the management's discretion.
