Technical Account Manager (Pre-Sales)

About the Role

The Technical Account Manager (Pre-Sales) at Rubiscape occupies a unique intersection of relationship management and technical depth — owning the long-term technical health and expansion trajectory of our most strategic enterprise accounts through the pre-sales and early post-sales phases. You will combine the commercial instincts of an Account Manager with the platform expertise of a Solutions Consultant, ensuring that each account's Decision Intelligence journey expands from initial use case to platform-wide adoption across RubiFlow, RubiSight, RubiStudio, and RubiAI. You are the trusted technical advisor who turns a 90-day first production win into a multi-year enterprise partnership.

Key Responsibilities

· Serve as the primary technical point of contact for a portfolio of 8–15 strategic enterprise accounts, managing relationships with data engineering leads, CDOs, and IT decision-makers through the pre-sales and phases.

· Drive platform expansion within accounts by identifying new use cases, additional studio deployments, and integration opportunities across Rubiscape's full product suite.

· Conduct regular technical health reviews and executive business reviews (EBRs) that map platform adoption metrics to the customer's evolving Decision Intelligence roadmap.

· Lead PoC scoping and delivery for expansion opportunities within existing accounts — applying discovery, solution design, and ROI modelling disciplines to land upsell and cross-sell motions.

· Act as the internal advocate for account-specific requirements, coordinating with Product, Engineering, and Customer Success to resolve technical escalations and influence roadmap prioritisation.

· Develop account-specific platform adoption plans that demonstrate a clear path to 5x TCO reduction and measurable business outcomes within 12–18 months of initial deployment.

· Produce technical account plans, stakeholder maps, and expansion business cases that equip Account Executives with the intelligence needed to grow ARR within the portfolio.

Requirements

· 4–6 years of experience in technical account management, customer success engineering, or pre-sales consulting within enterprise data, analytics, or SaaS platforms.

· Strong technical grounding in data platform architecture — able to discuss ETL/ELT pipelines, BI governance, MLOps workflows, and cloud deployment models credibly with engineering teams.

· Demonstrated success managing and growing a portfolio of enterprise accounts with ARR exceeding INR 50L per account, including upsell and renewal ownership.

· Experience conducting executive business reviews and creating data-driven account health reports that influence executive-level renewal and expansion decisions.

· Familiarity with at least major cloud data platform ecosystem (AWS, Azure, or GCP) and associated enterprise data services (storage, compute, security, identity).

· Bachelor's degree in Computer Science, Business Technology, Engineering, or a related field.

Nice to Have

· Prior experience in a hybrid pre-sales/post-sales or "land and expand" technical role at a data platform, analytics SaaS, or AI infrastructure vendor.

· Knowledge of enterprise customer success methodologies (Gainsight, ChurnZero) and their application to technical account planning.

· Exposure to IoT, real-time streaming, or edge analytics use cases relevant to manufacturing and utilities customers using RubiThings.

· Experience working within India's enterprise procurement cycles across BFSI, government, and large conglomerates.