Technical Account Manager

This is a remote position.

### Experience Level

This role is ideal for professionals with a technical/engineering background who have transitioned into account management, client-facing, or pre-sales roles. We're looking for someone who can operate with minimal oversight, thrives in ownership-driven environments, and is equally comfortable in a room with engineers as in a room with clients evaluating a partnership.

Outcomes You'll Own

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Financial integrity of the account

— you're the source of truth on the money: runway, margin, invoicing, forecast accuracy

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Nurture client relationships

— create strong supporters across levels of leadership

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Sustainable growth

— expansion and new opportunities within the account, spotted early and converted

 -

Account stability under stress

— risks caught early, escalations contained, trust preserved when things go wrong

 -

Scalable operations

— account knowledge and process that outlive any person's memory

Activities That Drive These Outcomes

(illustrative, not exhaustive)

 - Maintain a written account plan per client: stakeholder map, org context, quarterly goals, whitespace

 - Weekly-refreshed account snapshot (runway, margin, headcount, invoicing)

 - Regular 1:1s with pod leads to surface signals early

 - Run the operating rhythm: monthly readouts, QBRs, retro follow-through

 - Annual, written reference-ability check with the economic buyer

 - Monthly stakeholder map review; treat leadership changes as trip-wire events

 - Partner with People Success/recruiting on staffing changes and ramps

 - Handle client paperwork, security questionnaires, vendor, due diligence

 - Convert playbook-worthy repeated work into documented process; automate where possible

 - Keep CRM/ERP and account records current, down to client-specific details

 - Feed learnings back to sales/marketing, references, case studies, patterns

Requirements

   ### What You'll Bring

 - Enough technical depth to hold your own with a CTO on Tech debt, TDD, DORA metrics, Clean Agile

 - Writing that earns attention, turning messy conversations into eight lines an executive will read

 - The instinct to drill down past "it's going fine"

 - A habit of arguing with data points, not adjectives

 - A track record of taking things to closure

 - Comfort operating where boundaries are blurred and nothing's been written down yet

   ### What We Value

    - Extreme ownership – you take responsibility for outcomes and drive work end-to-end

    - Ability to execute independently and define problems, not just solve assigned tasks

    - A strong product mindset – willingness to talk to customers, understand problems deeply, and define direction when needed

    - The ability to build trust and sell value, not just deliver output

    - High standards, autonomy, and a bias toward action.

Benefits

Life at Incubyte 

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We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and a year for a retreat - with all travel expenses covered.

Our environment is built for crafters: pairing, refactoring, experimenting with AI, and pushing the boundaries of software excellence. We are all lifelong learners, and our work is our passion. 

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Perks**

- Dedicated learning & development budget. 

- Sponsorship for conference talks. 

- Comprehensive medical & term insurance. 

- Employee-friendly leave policies. 

- Home Office fund 

- Medical Insurance

• Enough technical depth to hold your own with a CTO on Tech debt, TDD, DORA metrics, Clean Agile
• Writing that earns attention, turning messy conversations into eight lines an executive will read
• The instinct to drill down past "it's going fine"
• A habit of arguing with data points, not adjectives
• A track record of taking things to closure
• Comfort operating where boundaries are blurred and nothing's been written down yet