CareerScanCareerScan
JobsCompanies
BlogContact
For Employers
Sign InRegister Free
CareerScanCareerScan

India's verified job platform connecting candidates directly with employers. 100% free applications with instant ATS resume scoring.

Chennai, Bengaluru & Hyderabad
Jobs by location
Jobs in ChennaiJobs in BengaluruJobs in HyderabadJobs in PuneJobs in Mumbai
Popular roles
AR Caller JobsHealthcare Medical CodingReact / Full Stack DeveloperData & Power BI AnalystCustomer Support Executive
Top companies
TCS CareersCognizant JobsInfosys OpeningsApollo HospitalsOmega Healthcare
Career services
Free ATS Resume CheckerAI Resume Builder (Free)AI Job MatcherSalary Guide & BenchmarksJob Alerts on WhatsApp
© 2026 CareerScan India. All rights reserved.256-bit SSL encrypted & verified
Back to all jobs
  1. Home
  2. Jobs
  3. Technical Account Manager
Zendesk
Zendesk

Technical Account Manager

Pune, India
5+ years exp
Full-time
Posted 5d ago
0 views
Actively Hiring Urgent Opening Direct 1-Click Apply

Check Your Resume Match Score

Scan your resume against ATS criteria for this Technical Account Manager role at Zendesk.

Apply for this position

Apply on Company Website Email: [email protected]
Notice a broken link or wrong info?

Job Description

Job Description

Role Overview

As a

Technical Account Manager

at Zendesk, you'll become an extension of our largest customers' teams, bridging technical expertise with business acumen. You'll guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations yourself, you'll partner with clients and internal teams to navigate configurations, integrations, and overall architecture to drive innovation and transformation in customer experience.

Core Responsibilities

  • Establish relationships across all levels of client organizations, from administrators to C-level executives
  • Document customer CX/EX ecosystems including use-cases, workflows, configurations, integrations, and technical architecture
  • Develop and lead tailored Customer Technical Roadmaps with short, medium, and long-term improvement plans
  • Conduct regular operational reviews, including weekly client meetings, monthly value playbacks, and quarterly business reviews
  • Orchestrate Zendesk resources (Support, Professional Services, Product Managers) to support implementations
  • Create critical issue resolution plans and work closely with support teams
  • Advocate for customer needs with Zendesk product teams
  • Collaborate with other TAMs to ensure continuous improvement and global delivery excellence

Required Qualifications

  • Knowledge of Zendesk products and experience managing Zendesk environments
  • 10+ years of technical experience, with at least 5 years in enterprise environments
  • Proven track record driving technical initiatives within organizations
  • Experience in service management, operational support, and customer/employee experience management
  • History of customer-facing technical leadership in enterprise settings
  • Ability to thrive in collaborative and matrix environments
  • Superior communication skills for all organizational levels
  • Understanding of SaaS implementations, API use cases, and logic-based workflows
  • Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity
  • Deep understanding of at least industry vertical

What You'll Bring to the Role

  • Strategic vision to identify opportunities clients haven't recognized
  • Ability to translate business objectives into technical roadmaps
  • Skills to deliver measurable ROI and demonstrate business value
  • Forward-thinking approach to anticipate technology shifts
  • Leadership capability to align multiple stakeholders with competing priorities
  • Continuous self-development and learning agility

Why Work With Us

  • Join a friendly, collaborative, and growing team
  • Help customers adapt and get value from an evolving product in a dynamic market
  • Position yourself at the center of Zendesk, interacting with diverse teams
  • Build a long-term career with phenomenal benefits supporting physical and mental wellbeing
  • Make a meaningful impact on client business outcomes

Please note that Zendesk can hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Key Requirements & Skills

  • Knowledge of Zendesk products and experience managing Zendesk environments
  • 10+ years of technical experience, with at least 5 years in enterprise environments
  • Proven track record driving technical initiatives within organizations
  • Experience in service management, operational support, and customer/employee experience management
  • History of customer-facing technical leadership in enterprise settings
  • Ability to thrive in collaborative and matrix environments
  • Superior communication skills for all organizational levels
  • Understanding of SaaS implementations, API use cases, and logic-based workflows
  • Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity
  • Deep understanding of at least industry vertical

Benefits & Perks

vision to identify opportunities clients haven't recognized

Frequently Asked Questions

How to apply for Technical Account Manager at Zendesk?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

5+ years of experience is required.

Is this position still open?

Yes, currently active and accepting applications.

ApplicationActively Hiring
Apply on Company Website
Send Email Application
Broken link or expired?
Zendesk

Zendesk

Zendesk Events and Meetups | Zendesk India Skip to main content View demo Platform Zendesk Resolution Platform Deliver faster, higher quality resolutions with the only AI-first service platform Zendesk AI Power your service with AI that continuously improves every resolution Reporting and analytics Turn service insights into better outcomes Marketplace Find 1,800+ apps, partners and integrations to serve customers and employees Actions and integrations Drive resolutions across unified data and systems Security and trust Deploy trusted service with enterprise-grade security and AI governance Pr

Visit Company Website

More jobs at Zendesk

Contact Center Success Specialist

Remote, Australia

Executive Assistant

Remote, Philippines

Principal Value Architect

Remote, Singapore

Share this Opening

Job Alerts for sales

Receive email alerts whenever new sales roles in Pune are posted.

Set Free Alert →

Similar Openings

Explore related active roles in sales

View all
UrgentActively Hiring
Finc
Senior Director, Salesforce Platform
Finc Verified
0-2 Yrs
Salary not disclosed
Bengaluru
salesFull-time
Posted 1d ago
Apply Now
Actively Hiring
Finc
Senior Services Sales Executive, Payments
Finc Verified
0-2 Yrs
Salary not disclosed
Virtual - India
salesFull-time
Posted 1d ago
Apply Now
UrgentActively Hiring
Prelim
Account Executive
Prelim Verified
0-2 Yrs
₹14.2L – ₹16.3L/mo
Remote | US
salesFull-timeRemote
Posted 1d ago
Apply Now

Technical Account Manager

Zendesk · Pune

Apply on Company Website