Team-Lead

Job Overview

The Team Lead - Call Center is responsible for overseeing and optimizing the performance of a call center team dedicated to providing exceptional customer service for KS Bakers. The role requires a strong focus on team leadership, customer satisfaction, and process improvement.

Requirements

• Team Management: Lead and motivate a team of tele callers to achieve performance goals.

• Customer Service: Ensure the team delivers exceptional customer service across all touch points, including new orders, order status updates, complaints, feedback, and compliments.

• Training and Development: Conduct training on product knowledge, persuasive selling techniques, complaint handling, and other relevant areas.

• Performance Management: Set clear performance expectations, monitor team performance, and provide regular feedback and coaching.

• Process Improvement: Identify opportunities to enhance call center processes and implement improvements to increase efficiency and effectiveness.

• Data Analysis: Prepare and analyze daily, weekly, and monthly performance reports to identify trends and areas for improvement.

• Target Achievement: Drive team performance to meet and exceed daily, weekly, and monthly targets.

• Coordination: Collaborate with other departments to ensure seamless customer experience.

Benefits

Health Insurance for you and your family members

Attractive variable pay besides fixed pay to excite and reward your achievement

Package – Best in the industry for the people who are best in the Industry

• Team Management: Lead and motivate a team of tele callers to achieve performance goals.
• Customer Service: Ensure the team delivers exceptional customer service across all touch points, including new orders, order status updates, complaints, feedback, and compliments.
• Training and Development: Conduct training on product knowledge, persuasive selling techniques, complaint handling, and other relevant areas.
• Performance Management: Set clear performance expectations, monitor team performance, and provide regular feedback and coaching.
• Process Improvement: Identify opportunities to enhance call center processes and implement improvements to increase efficiency and effectiveness.
• Data Analysis: Prepare and analyze daily, weekly, and monthly performance reports to identify trends and areas for improvement.
• Target Achievement: Drive team performance to meet and exceed daily, weekly, and monthly targets.
• Coordination: Collaborate with other departments to ensure seamless customer experience.