System Development Engineer I, Amazon

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition.

You will be part of Services Support Team under Catalog Support and Programs (CSP) in ASCS Org. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of ASCS team, you’ll play a key role in driving Amazon’s business. You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues. You will build tools to improve operational efficiency.

This role requires an individual with excellent System/Tool coding abilities along with AWS services understanding. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with Engineering team to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data.

Key job responsibilities

• You handle all incoming system and service tickets with responsibilities covering multiple products, features and services.
• Software deployment support in staging and production environments.
• Given a defined problem, you deliver a solution which is logical, maintainable, that uses appropriate technologies, and is delivered on time.
• You learn current engineering best practices and get their designs, code & procedures reviewed, and incorporate feedback.
• You identify and scope problems and opportunities arising from technical discussions, calculate costs of proposed solutions, and make technical trade-offs.
• You contribute to operational excellence and perform troubleshooting to resolve defects.
• Drive Company Wide Campaigns and keep the Compliance risks (SAS, Shepherd etc.) for ASCS systems under control.

A day in the life
Big Picture: Solve problems at their root, stepping back to understand the broader context

Proactive: You display energy and initiative in solving problems

• Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products
• Quality: You demonstrate appropriate quality and thoroughness
• Integrity: You act with personal integrity at all times

About the team
Catalog Support and Programs (CSP) provides program management and WW user technical support as a single point of contact for issues related to catalog systems and tools. We own implementation of business logic and configurations for these services and systems. We increase selection by on-boarding new vendors, integrating new catalog feeds and by configuring new marketplace, merchant and category setups. We drive strategic cross-functional programs that span across multiple catalog engineering teams