Surplus Funds Processor

Purpose
Aldridge Pite, LLP is seeking a Surplus Funds Processor. The Surplus Funds Processor is responsible for data entry, accurately drafting documents and performing quality control measures. Knowledge of foreclosure process is required. The ideal candidate will be a self-starter who thrives in a high volume work environment and will have the ability to adapt to change easily.  
 
Specific Duties, Activities and Responsibilities  

Respond to status inquiries
Document preparation and execution, Quality control
Update internal processing systems 
Update and monitor client’s 3rd party systems
Create and update Standard Operating Procedures
Communicate with clients/vendors/borrowers
Assist with training of other employees and new hires
Assist with other duties and special projects as needed  

 
Job Requirements  

High School Diploma required
Minimum of 5 years foreclosure/default loan servicing experience required
Must be organized and multi-task oriented
Possess good organizational skills and attention to detail
Ability to identify and resolve issues in a timely manner
Must be proficient in software tools including but not limited to Word, Excel, Outlook and the Internet
Overall positive attitude and willingness to adapt to change
Team player and willing to provide assistance in multiple areas whenever is necessary  

 
General Competency Factors  

Demonstrates strong written and verbal communication skills. Effectively communicates with all clients (via Client Systems, e-mail and phone).
Provides exceptional customer service to internal and external customers.
Identifies and resolves problems in a timely manner.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Processes work in compliance with Client requirements as well as SOPs and Operations Matrices.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Excellent problem solving and organizational skills.
Must be a team player and willing to help others in their department whenever necessary.
Develops professional relationships and builds rapport with others.