Support Technician — Home Services (Bankura, Full-time)

Job Description

— Support Technician (PineFix, Pinecrest Real Estate Pvt. Ltd.) Position title: Support Technician — Home & Field Services Location: Bankura, West Bengal (field deployment across designated service territory in West Bengal) Employment type: Full-time Reports to: Service Supervisor / Field Operations Manager (PineFix) Shift: Day shifts with possible weekend or rotational duty; occasional emergency call-outs as required Role summary PineFix seeks motivated Support Technicians to deliver high-quality, on-site repair, installation, maintenance and preventive services to residential clients. The role emphasizes practical problem-solving across multiple trades (appliances, electrical, plumbing, basic HVAC, carpentry and civil touch-up), excellent customer-facing behavior, adherence to safety and company SOPs, and accurate digital reporting through the PineFix mobile service application. Candidates will complete a short paid training program before field deployment. Core

responsibilities

Execute on-site diagnostics, repair, installation and preventive maintenance tasks for residential systems and appliances (refrigerators, water heaters, fans, basic split AC maintenance tasks, domestic electrical faults, plumbing leaks, doors/windows/fixtures, minor carpentry and finishing). Perform systematic troubleshooting: isolate faults, determine corrective action, and communicate clear repair estimates to supervisors and customers. Complete service visits end-to-end: travel to customer location, diagnose issue, obtain required spare/parts approval, complete repair, test for functionality, and obtain customer sign-off. Maintain accurate, timely electronic service logs, parts used, time spent, materials consumed and digital invoices using the PineFix mobile app. Escalate complex technical problems or safety-critical issues immediately to the Service Supervisor. Follow and enforce safety protocols—use PPE, follow lockout/tag out (where relevant), and adhere to on-site safety checklists. Represent PineFix professionally: arrive in uniform, carry identification, communicate politely and clearly, respect customer property and privacy. Participate in routine team briefings, weekly skills-refresh sessions and periodic field audits. Contribute to continuous improvement by providing feedback on common failure modes, parts quality, and tool/equipment needs. Be available for occasional emergency support (rotational), as business needs dictate. Day-to-day activities (typical) Morning team brief / route assignment and materials issue. Travel to 6–12 assigned service calls (route dependent) using company-provided or personal two-wheeler. Perform diagnostics, complete repairs, record job details and invoice via mobile app. Return to depot/warehouse for spare parts requisition or afternoon handover. End-of-day reporting and tool / PPE checks. Performance indicators First-time fix rate (percentage of jobs fixed on first visit). Customer satisfaction score (post-service feedback). Average time per job and adherence to schedule. Compliance with safety checks and reporting accuracy. Attendance, punctuality and adherence to company SOPs. Working conditions & equipment On-field work with exposure to indoor and outdoor residential conditions; may involve climbing small ladders, working in confined spaces, or handling heavy components with team assistance. Requires regular use of hand tools and light power tools, basic diagnostic meters, and a smartphone with the PineFix app. PPE, uniform, and basic tool kit provided by company. Training includes classroom/module sessions and supervised practical labs; a short refundable training deposit may apply (policy clarified at offer stage).

Requirements

Minimum

education

& certification ITI / Trade Certificate / Diploma in Electrical, Mechanical, Electronics, Plumbing or related trade preferred; OR Higher Secondary (10+2) with demonstrable technical aptitude and hands-on repair experience. Valid two-wheeler driving license is mandatory. Four-wheeler license desirable for some territories. Basic smartphone proficiency (Android) — installing apps, using camera, basic data entry.

Experience

Freshers with trade certificates are encouraged; 0–3 years’ hands-on

experience

in appliance service, field maintenance, or home service roles is ideal. Candidates with

experience

in service centers, facility maintenance, or technician roles will be preferred. Technical

skills

(required) Practical troubleshooting across electrical circuits, domestic plumbing faults, and common appliance failures. Competence with hand tools (screwdrivers, pliers, wrenches), multimeter/basic electrical testers, and safe handling of small power tools. Basic wiring knowledge (mains-level awaren

Role summary PineFix seeks motivated Support Technicians to deliver high-quality, on-site repair, installation, maintenance and preventive services to residential clients. The role emphasizes practical problem-solving across multiple trades (appliances, electrical, plumbing, basic HVAC, carpentry and civil touch-up), excellent customer-facing behavior, adherence to safety and company SOPs, and accurate digital reporting through the PineFix mobile service application. Candidates will complete a short paid training program before field deployment. Core

responsibilities

Execute on-site diagnostics, repair, installation and preventive maintenance tasks for residential systems and appliances (refrigerators, water heaters, fans, basic split AC maintenance tasks, domestic electrical faults, plumbing leaks, doors/windows/fixtures, minor carpentry and finishing). Perform systematic troubleshooting: isolate faults, determine corrective action, and communicate clear repair estimates to supervisors and customers. Complete service visits end-to-end: travel to customer location, diagnose issue, obtain required spare/parts approval, complete repair, test for functionality, and obtain customer sign-off. Maintain accurate, timely electronic service logs, parts used, time spent, materials consumed and digital invoices using the PineFix mobile app. Escalate complex technical problems or safety-critical issues immediately to the Service Supervisor. Follow and enforce safety protocols—use PPE, follow lockout/tag out (where relevant), and adhere to on-site safety checklists. Represent PineFix professionally: arrive in uniform, carry identification, communicate politely and clearly, respect customer property and privacy. Participate in routine team briefings, weekly skills-refresh sessions and periodic field audits. Contribute to continuous improvement by providing feedback on common failure modes, parts quality, and tool/equipment needs. Be available for occasi