Scan your resume against ATS criteria for this Support Analyst II role at AtkinsRéalis.
The ServiceNow Support Analyst is responsible for providing functional and operational support for the ServiceNow platform, with a focus on IT Service Management (ITSM) and HR Service Delivery (HRSD) modules. The role ensures stable and efficient service delivery, supports business users, manages incidents and requests, participates in platform enhancements, and contributes to continuous improvement initiatives across HR and IT processes.
The analyst will work closely with IT, HR, business stakeholders, vendors, and ServiceNow product teams to maintain platform reliability, optimize workflows, and support strategic transformation initiatives.
ServiceNow Platform Support
Provide Level 2 support for ServiceNow ITSM and HRSD modules.
Manage and resolve incidents, service requests, and platform issues within agreed SLAs.
Perform root cause analysis and problem management activities.
Monitor platform performance and proactively identify service improvement opportunities.
Maintain knowledge articles and support documentation.
ITSM Process Support
Support Incident, Request, Problem, Change, Knowledge, CMDB, Asset, and Service Catalog processes.
Ensure adherence to ITIL best practices and governance standards.
Support service reporting, KPI monitoring, and operational reviews.
Assist in service transition and release deployment activities.
HR Service Delivery (HRSD) Support
Support HR case management, employee service center workflows,/offboarding processes, and HR knowledge management.
Maintain HR service catalog items and workflows.
Collaborate with HR stakeholders to improve employee experience and process efficiency.
Support HR process automation and self-service initiatives.
Reporting & Analytics
Create and maintain dashboards and reports.
Monitor service performance metrics and trends.
Provide operational reporting to business and IT stakeholders.
Support audit and compliance reporting requirements.
Stakeholder & Vendor Management
Engage with business users to understand issues and requirements.
Coordinate with ServiceNow support partners and vendors.
Facilitate communication between technical and business teams.
Provide user guidance, training, and knowledge transfer where required
Explore the rewards and benefits that help you thrive – at every stage of your life and your career
We're https://careers.atkinsrealis.com/ AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
https://careers.atkinsrealis.com/ Find out more.
Employee
Regular
At _ AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. _
medical insurance for you and your dependents.
How to apply for Support Analyst II at AtkinsRéalis?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
3-5 years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
Explore related active roles in support
Support Analyst II
AtkinsRéalis · IN.Bangalore.RMZ Galleria
