Scan your resume against ATS criteria for this Success Manager, Clinical role at HEALTHSTREAM INC.
The Success Manager plays a pivotal role to assure a meaningful experience for our customers as they strive to solve big problems using HealthStream products and solutions. By proactively engaging with customers in purposeful dialogue, the Success Manager helps to ensure optimal adoption of solutions in alignment with the customers organizational goals.
- Develops and maintains an consultative relationship with the customer through regular engagement with key stakeholders to review satisfaction and utilization of products/solutions, share best practices, determine progress to organizational goals, and identify customer needs.
- Solicits regular customer feedback and communicates responses accordingly to HealthStream internal stakeholders, including sales, product management, training,, and operations.
- Utilizes data to analyze product utilization and adoption
- Proactively intervenes where opportunities exist to improve utilization/adoption and ensure customer retention and growth
- Maintains Salesforce case documentation of customer engagement activities to ensure service continuity
- Collaborates with sales, product management,/implementations, customer service, and other success management team members to ensure seamless interactions with our customers
- Collaborates with product managers/owners of assigned solutions to ensure understanding of product design and metrics for customer success
- Collaborates with implementations teams to develop plans for assigned products
- Collaborates with sales and other Success Managers on account renewal strategy
- Provides advisory support in pre-sales discussions to articulate the role of the Success Manager in supporting the customer
- Collaborates with product, development, and content teams to develop customer facing materials for assigned products
- Utilizes the community to support customer self-service by maintaining up-to-date product guides and templates, advertising webinar topics, and encouraging and engaging in discussions with and between customers
- Collaborates with members of the HealthStream Community team to ensure customer resources on the community are effectively addressing their needs for self-service
- Leads strategies to increase assigned product adoption on both a-to-many and-to-one basis with our customers
- Identifies and nurtures referenceable accounts and assists to capture the customers success story and ROI
- Collaborates with teams to develop plans for assigned products
How to apply for Success Manager, Clinical at HEALTHSTREAM INC?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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Success Manager, Clinical
HEALTHSTREAM INC · USA Remote - Nashville
