Subject Matter Expert – Data Curation (CSD)
Are you passionate about improving data quality and ensuring trusted research records are accurate, complete, and easy to discover?
Do you enjoy solving complex metadata, citation-linking, and content-curation challenges while working with cross-functional teams and technical tools?
About Our Team
The Customer Service Desk (CSD) function is part of Elsevier’s WDOT (WORKs Domain Operations Team) within the Research Data Platform (RDP) organization. CSD reviews and resolves valid content-related requests for Scopus, including missing content, metadata corrections, citation-link corrections, and retractions. The team ensures records are complete, accurate, and correctly linked. Operating through a two-tier support model (1LS/2LS), CSD works with content suppliers, Publisher Relations (PRM), Supplier Operations Manager (SOM), and Elsevier’s OpsBank technical teams to maintain trusted Scopus records for the global research community.
About the role
As a Subject Matter Expert – Data Curation, you will provide deep technical expertise to resolve valid content-related requests impacting Scopus, including missing content, metadata corrections, citation-link corrections, and retractions. You will act as the 2LS expert and escalation point for complex curation cases, serving as the key authority on OpsBankII, the Bulk Correction Portal, and BACCS tools used to correct records. You will ensure each case is curated accurately and within SLA, improve correction and curation processes, and strengthen the wider CSD/WDOT team’s data-curation capability through documentation and mentoring.
Responsibilities
- Investigate and resolve escalated content-related requests, including missing content, data corrections, and non-Scopus or BDContent queries.
- Coordinate with content suppliers to obtain missing articles or issues and ensure delivery through OBII.
- Create and manage article-level and bulk metadata correction orders in OpsBankII or through bulk scripts.
- Route invalid or out-of-scope queries to the right team and liaise with Elsevier technical teams on OBII and Scopus issues.
- Execute bulk metadata corrections using the OpsBankII Bulk Correction Portal and resolve script or execution errors as per SOP.
- Perform citation-link corrections using BACCS, including force linking, force unlinking, and status checks.
- Maintain source-level updates and resolve bridge issues between VTW, OBII, and Scopus records.
- Ensure quality, SLA, KPI, reporting, process improvement, SOP documentation, and mentoring support for curation activities.
- Bachelor’s or master’s degree in information science, publishing, data management, or a related field.
- 5+ years of experience in content/data operations, scholarly publishing, or metadata curation.
- Hands-on experience with OpsBankII/OBII, the Bulk Correction Portal, BACCS, or similar citation-linking tools.
- Strong knowledge of Scopus or similar bibliographic database structures, including articles, issues, source records, and citations.
- Expert-level experience in missing-content, metadata-correction, and citation-correction workflows.
- Ability to manage retraction handling and coordinate with CSD, PRM, SDM, and OpsBank technical teams.
- Strong attention to detail, quality focus, and ability to manage SLA-bound deliverables and rework processes.
- Ability to triage complex escalations, document SOPs, improve processes, and communicate with suppliers and stakeholders.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for You
- We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Comprehensive Health Insurance: Covers you, your immediate family, and parents
- Enhanced Health Insurance Options: Competitive rates negotiated by the company.
- Group Life Insurance: Ensuring financial security for your loved.
- Group Accident Insurance: Extra protection for accidental death and permanent disablement.
- Flexible Working Arrangement: work-life balance.
- Employee Assistance Program: Access support for personal and work-related challenges.
- Medical Screening: Your well-being is a top priority.
- Modern Family Benefits: Maternity, paternity, and adoption support.
- Long-Service Awards: Recognizing dedication and commitment.
- New Baby Gift: Celebrating the joy of parenthood.
- Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
- Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
- Free Transport pick up and drop from the home -office - home (applies in Chennai)
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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