Job Title : Style Associate
Department : Retail Stores
Reports To : Store Manager
Role Summary : The Style Associate represents the face of the brand, delivering
exceptional customer experiences, assisting in driving sales, and
ensuring smooth store operations through customer focus, sales
expertise, flexibility, and teamwork.
Key
Responsibilities
: Customer Focus
- Understand customer needs and preferences to recommend
suitable jewelry pieces.
- Address customer queries effectively and escalate complex
issues when required.
Sales Mastery
- Demonstrate knowledge of product categories, including
features, benefits, and competitive positioning.
- Communicate product value effectively to customers.
- Support the store in achieving store targets.
- Stay updated with the latest collections, and promotions.
Flexibility and Change Management
- Adapt to varying shift timings and store requirements.
- Be open to transfers within the cluster area as per business
needs.
- Exhibit punctuality and readiness to take on additional
responsibilities when needed.
Store Operations Excellence
- Assist the Senior style associate in processing store deliveries,
online order processing, and packaging.
- Assist in stock replenishment and visual merchandising.
- Ensure the store looks presentable, inviting, and adheres to
cleanliness standards.
- Support theft prevention by maintaining vigilance and following
protocols.
- Follow all company policies, work processes and store
standard operating procedures (SOPs).
Collaboration
- Collaborate with team members to ensure smooth store
operations.
- Work as a cohesive team player, contributing to group
success.
Decision-Making and Sensitivity
- Display sensibility and sensitivity when addressing customer
concerns.
- Use sound judgment in handling challenging situations while
maintaining brand standards.
Candidate
Requirement
:
- Graduate / HSC (Freshers) / SSC qualification with 2 years of
experience in retail.
- Must be above 18 years of age and below 28 years of age
- Good communication and interpersonal skills
- Ability to learn quickly
- Positive and enthusiastic attitude
- Excellent presentation and grooming standards
- Flexibility and adaptability to work varied shifts (including
weekends and evenings)
