Store support executive

• Parcel Segregation: Open and segregate local and out-of-state parcels, handover products to respective departments, update drive sheet and maintain records.
• Inventory Management: Reference turnover and full stock product details in drive sheet.Follow up with stores and validate inventory records.
• Retail Point of Sale (RPOS) Management: Check for pending transfer orders (TOs) and clearances.
• Courier Performance Management: Check and follow up on store parcel courier delivery details. Prepare Courier Performance Report.
• Store Support :

○ Manage customer orders from warehouse to stores. Handle customer damage product exchange mails and follow up.

○ Process excess and short-received inventory reconciliation mails. Clear missing, mismatched, or broken products and update records.

○ Send price change (MRP) and gram change mails to stores and follow up.

○ Handle barcode request process.

○ Manage new store transactions, transfers in, and format verification.

○ Handle stores' customer GST billing.

○ Coordinate with stores for general queries.

• Check and update store HQ backup. Communicate issues to the IT department.
• Monitor sample items sent to suppliers from warehouse inventory. Manage excess, short-received items from suppliers.
• Generate E-Way bills as required.
• Coordinate with suppliers for priority orders and jewellery-related matters.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Minimum of 1 years of experience in a similar role within a warehouse or retail environment. Experience in inventory management, or parcel handling, is highly preferred.
• Proficiency in Kannada, Hindi, and English language.
• Responding to emails and providing resolutions.
• Proficiency in computer operating systems and MS Office software, Google drive especially Excel.
• Good written and verbal communication skills
• Issues troubleshooting, settlements, clearances, record maintenance.
• Ability to work as part of a team and maintain quality of work