Job Title : Store Manager
Department : Retail Stores
Reports To : Cluster Manager
Role Summary : The Store Manager ensures business success by leading store
operations, driving sales performance, and delivering exceptional
customer experiences through operational expertise, customer-
centric strategies and team leadership.
Key
Responsibilitie
s
: Customer Focus
- Provide exceptional customer service by going the extra mile
to ensure customer loyalty.
- Exhibit emotional intelligence to build trust and rapport with
customers.
- Handle customer queries, concerns, and feedback with
professionalism and empathy.
- Ensure all employees adhere to the company’s policies and
guidelines, fostering a customer-centric culture.
Sales Mastery
- Drive sales to meet or exceed store sales targets, including
achieving category-wise targets.
- Leverage data insights to optimize inventory and identify
growth opportunities.
- Collaborate with the Visual Merchandising (VM) team to
ensure implementation of in-store displays.
Leadership Excellence
- Lead and motivate the store team to achieve high performance
through coaching, recognition, and accountability.
- Manage team dynamics, resolve conflicts, and foster a
collaborative work environment.
- Focus on team development by conducting on-the-job training
(OJT) and providing constructive feedback.
- Manage employee schedules, conduct performance reviews,
and address hiring and training needs to ensure optimal
staffing.
Change Management
- Adapt to new business strategies and implement changes
effectively within the store environment.
- Encourage flexibility among team members to embrace new
processes and technologies.
Decision-Making
- Utilize data insights to make informed decisions that enhance
operational efficiency and customer satisfaction.
- Analyse store performance metrics to identify trends, optimize
operations, and implement performance improvements.
- Allocate resources efficiently to optimize staff productivity and
store performance.
Store Operations Excellence
- Oversee comprehensive store management, including visual
merchandising, stock management, and shrinkage prevention.
- Conduct regular audits to ensure the store is functional,
presentable, and compliant with company standards.
- Maintain outstanding store condition.
- Handle administrative tasks such as managing store
expenses, maintaining monthly reports, and updating
operational checklists.
Candidate
Requirement
:
- Bachelor’s Degree
Total 5+ years of retail experience in the fashion industry, min
2 years of experience as a store manager or assistant store
manager handled a team of 5+ people.
- Expert in Microsoft office.
- Demonstrated success in achieving sales targets and
exceeding customer expectations.
- Exceptional customer service orientation with a strong focus
on customer satisfaction.
- Ability to effectively manage multiple priorities and ensure
smooth and efficient store operations.
- Strong team leadership skills to lead and inspire a team.
- Excellent communication and interpersonal skills for effective
team interaction and conflict resolution.
- Strong analytical and problem-solving skills to analyze data,
identify trends, and make informed decisions.
- Proficiency in store operations, including visual merchandising,
stock management.
- Understanding of inventory management and loss prevention.
