Sr. Business Development Executive

Support market development and business growth across the West region by executing outreach initiatives, jewellery retailers, driving service adoption, generating submissions and revenue, and strengthening market intelligence.

The role focuses on building strong client relationships, supporting Trust Center expansion, coordinating education initiatives, and ensuring accurate reporting and data governance aligned with organisational objectives.

• Jewellery Services:

· and activate jewellery retail partners within the assigned territory to expand service penetration.

· Support establishment and operational readiness of Trust Centers in line with organisational standards.

· Drive jewellery submission growth by achieving defined annual targets for volume (pieces) and value (carats).

· Build and maintain strong retailer relationships to encourage sustained submission pipeline.

• Pearl Services & Specialty Reports:

· Promote and facilitate generation of specialty reports across clients.

· Support revenue generation through Pearl Identification & Detection Test (PIDT) services.

· Drive adoption and revenue contribution from Cultured Pearl Classification (CPC) services.

• Unaccredited Education Programs:

· Coordinate and execute unaccredited training programs within the region.

· Manage participant coordination, scheduling, venue logistics, and program execution.

· Support achievement of revenue targets from education initiatives while ensuring program completion as per defined objectives.

• Market Mapping & Intelligence:

· Conduct market construct development and mapping of jewellers and industry clusters.

· Generate and nurture leads to build a strong opportunity funnel.

· Manage end‑to‑end client journey from KYC completion to first submission.

· Ensure appropriate distribution and visibility of display and branding materials across partner stores.

· Maintain and regularly update market construct files and activity trackers.

• Reporting & Data Governance:

· Record all activities, leads, and client interactions within Salesforce CRM.

· Ensure timely and accurate submission of reports aligned with management expectations and timelines.

· Maintain data accuracy, completeness, and process compliance across systems.

· Participate in association meetings, trade events, and industry gatherings to strengthen market presence.

· Plan and conduct consumer awareness seminars in collaboration with jewellers and trade associations.

· Support local outreach initiatives to enhance brand visibility and service awareness.

• Association & Awareness Initiatives:

· Participate in association meetings, trade events, and industry gatherings to strengthen market presence.

· Plan and conduct consumer awareness seminars in collaboration with jewellers and trade associations.

· Support local outreach initiatives to enhance brand visibility and service awareness.

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• Planning & Coordination:

· Collaborate with Regional Manager and cross‑functional teams to execute regional plans.

· Coordinate with laboratory, education, and marketing teams to ensure seamless client experience.

· Maintain self‑monitoring trackers and activity plans to achieve monthly and quarterly targets.

· Perform additional duties aligned with business requirements.

• Competencies:

· Willingness to travel within assigned territory.

· Strong relationship management and customer engagement skills.

· Basic understanding of gem & jewellery services and industry ecosystem.

· Proficiency in MS Office and CRM tools.

• Communication Skills:

· Ability to communicate clearly with clients and internal stakeholders.

· Capability to deliver presentations and conduct small group sessions.

• Skills & Knowledge:

· Customer focus and service orientation.

· Lead generation and consultative selling capability.

· Market intelligence and territory awareness.

· Coordination and execution excellence.

· Adaptability and proactive problem solving.

· Team collaboration and stakeholder management.

• Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.