Specialist, Software Engineer - India (Guidewire)

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

• Additional Qualifications:

This role supports the PLS PolicyCenter Run Team in the production environment, supporting Auto, Property, Powersports, and Umbrella product offerings across Nationwide P&C. The position is responsible for delivering reliable production support solutions using modern digital and cloud-native technologies while helping improve platform stability, observability, and operational efficiency.

The ideal candidate brings strong technical troubleshooting skills, a production support mindset, and the ability to work across teams in a fast-paced enterprise environment.

Key Responsibilities

• Provide Level 3 production support for Guidewire PolicyCenter, including incident resolution, defect remediation, and P0/P1 escalations.
• Perform root cause analysis and implement sustainable corrective and preventative solutions.
• Support monitoring, alerting, dashboards, and observability capabilities using tools such as Splunk, Grafana, and New Relic.
• Drive operational improvements through automation, resiliency enhancements, and performance optimization.
• Partner with development, infrastructure, and business teams to support stable and secure production operations.
• Participate in audit, compliance, and remediation activities.

Preferred Qualifications

• 4+ years of Guidewire PolicyCenter development and production support experience.
• Experience with Guidewire Cloud and cloud deployment concepts.
• Strong understanding of Java development, API integrations, and event-driven architectures.
• Experience with Kafka, IIB Message Broker, microservices, and CI/CD pipelines.
• Working knowledge of Docker, Kubernetes, GitHub, and deployment automation tools.
• Experience supporting production environments using DevOps, SRE, and Agile methodologies.
• Strong SQL and relational database experience, Oracle preferred.
• P&C insurance industry experience preferred.

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Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.

Job Description

• Key Responsibilities:

• Analyses, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Uses DevSecOps practices, tooling and techniques.
• Drives continuous improvement and learning through training, practice and innovation.
• Manages medium to large project priorities, deadlines and deliverables proactively.
• Additional responsibilities may include collaboration across teams and adherence to company standards.
• [Include India-specific compliance or domain needs, e.g., DPDPA, RBI, IRDAI]
• [Mention collaboration with global teams if applicable]

• Qualifications & Experience: Education:

Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.

• Experience:
  Four or more years of analysis and technology experience.

[Optional: Mention exposure to Indian data systems or regulations.]

• Technical Skills:

• CI/CD
• Cloud Computing
• Programming Languages
• Software Development Life Cycle (SDLC)
• Software Engineering
• Software Security
• Software Testing
• Systems Integration

• Soft Skills & Attributes:

• Strong communication and collaboration skills
• Analytical and problem-solving mindset
• Ability to work in agile and global environments
• Time management and prioritization
• Proficiency in or more programming language such as Java, C++, Python, JavaScript.
• Strong knowledge of software development lifecycle.
• Proven ability to tackle complex business and development problems.
• Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

• Additional Information: Reporting Structure:
  Reports to Manager or Director.

• Location Flexibility:
  Hybrid/Remote/In-office with periodic in-office collaboration

• Equal Opportunity Statement:
  Nationwide is committed to diversity and inclusion. All qualified applicants will be considered without regard to race, gender, disability, religion, or other protected categories.

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• 4+ years of Guidewire PolicyCenter development and production support experience.
• Experience with Guidewire Cloud and cloud deployment concepts.
• Strong understanding of Java development, API integrations, and event-driven architectures.
• Experience with Kafka, IIB Message Broker, microservices, and CI/CD pipelines.
• Working knowledge of Docker, Kubernetes, GitHub, and deployment automation tools.
• Experience supporting production environments using DevOps, SRE, and Agile methodologies.
• Strong SQL and relational database experience, Oracle preferred.
• P&C insurance industry experience preferred.