Solutions Delivery Analyst

Designation - Solutions Delivery Analyst

Key Expectations

• Execute operations tasks with high ownership and accountability. Execution of wealth delivery processes in accordance with documented Standard Operating Procedures (SOPs)
• Identify operational inefficiencies and drive continuous improvement initiatives.
• Ensure accurate and timely resolution of participant and plan administration issues.
• The colleague will support day‑to‑day client operations, resolves participant and processing issues within defined guidelines, and escalates exceptions or risks as appropriate
• Deliver work in line with client SLAs and quality standards.
• Actively collaborate with Cross functional and cross shore teams to meet client requirements.
• Contribute effectively to daily huddles, status meetings, and stakeholder discussions.

Required Skills

• Strong understanding of US Pension / 401k domain, client plan provisions, processing guidelines, and SLA metrics.
• Accountability and ownership
• Ability to perform complex benefit processes and calculations requiring analysis and interpretation.
• Strong analytical and problem-solving skills for researching and resolving complex benefits issues.
• Good written and verbal communication skills are important.
• Ability to document workflows and processes clearly and concisely.
• Process documentation & SOP creation

Role Description

The

Solutions Delivery Analyst

is responsible for executing operational tasks while continuously identifying opportunities to streamline, automate, and standardize processes. The role involves performing manual and complex benefit administration activities that require strong plan knowledge, analysis, and interpretation, with a constant focus on improving efficiency and quality.

The incumbent works closely with the Benefits Operations Manager and client teams to identify process gaps, delays, and quality issues, and to recommend effective solutions. The role includes resolving participant and plan administration issues, managing workflows, handling complex tasks, and supporting multiple clients as required.

The Solutions Delivery Analyst is also responsible for creating and maintaining robust documentation and SOPs, supporting transitions between Operations and Shared Services, and delivering client specific operational training. Proactive coaching, knowledge sharing, and collaboration across shores are critical to ensuring consistent service delivery and adherence to SOPs.

Operations Processing & Execution

• Ensure all processing is completed according to documented client requirements and quality standards
• Document work completed and provide daily updates in assigned task management tools (e.g., Jira)

Quality & Compliance

• Support quality checks and remediation efforts
• Ensure all actions are properly documented to support audit and governance needs
• Participate in corrective actions and improvement initiatives resulting from issue identification

Continuous Improvement

• Provide inputs and recommendations for process improvements based on recurring issues or inefficiencies
• Maintain awareness of process changes and ensure timely adoption changes go live

Stakeholder Collaboration

• Proactive communication on situations, risks, and work status with internal team members
• Respond to internal requests for information or clarification in a timely and professional manner
• Active participation in team huddles

• Education & Experience Education:

• Graduate

• Experience:

• Minimum 3 years of experience in US Pension / 401k benefits administration
• Prior experience with Alight / Wipro (Alight account) is an added advantage

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

• Our Values:

Champion People

– be empathetic and help create a place where everyone belongs.

Grow with purpose –

Be inspired by our higher calling of improving lives.

Be Alight –

act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at .

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

• DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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• Strong understanding of US Pension / 401k domain, client plan provisions, processing guidelines, and SLA metrics.
• Accountability and ownership
• Ability to perform complex benefit processes and calculations requiring analysis and interpretation.
• Strong analytical and problem-solving skills for researching and resolving complex benefits issues.
• Good written and verbal communication skills are important.
• Ability to document workflows and processes clearly and concisely.
• Process documentation & SOP creation