• Position:

Software Systems Engineer

• Job Description:

Role Summary

We are looking for a

Senior ServiceNow Developer

with strong hands-on experience in building, customizing, and integrating solutions on the ServiceNow platform. The role requires deep technical expertise, end-to-end ownership of development, and the ability to work closely with architects and business stakeholders in an Agile environment.

• What you'll be doing:

• Design, develop, and enhance ServiceNow solutions across

ITSM

and other modules (SPM, ITOM, custom apps).

• Build custom functionality using

Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflows

.

• Exposure to ServiceNow AI features (Virtual Agent, Predictive Intelligence, Now Assist)
• Develop and maintain integrations using

REST/SOAP APIs, IntegrationHub, MID Server

.

• Ensure high-quality, scalable, secure, and performant implementations.
• Conduct code reviews, reduce technical debt, and follow ServiceNow best practices.
• Troubleshoot production issues and support root-cause analysis.
• Mentor junior developers and contribute to team knowledge sharing.
• Experience and involvement in ServiceNow upgrade activities

• What we're looking for:

• 5+ years of hands-on

ServiceNow development

experience.

• Strong

JavaScript

skills (server-side & client-side scripting).

• Solid experience with

ITSM processes

(Incident, Problem, Change, Request).

• Hands-on experience with

Flow Designer, IntegrationHub, REST APIs

.

• Good understanding of ServiceNow architecture, data model, security, and performance tuning.
• Experience working in

Agile/Scrum

teams.

Certifications

• Mandatory: ServiceNow CSA, ServiceNow CAD

• Preferred: CIS (ITSM/SPM), ITIL 4

Nice to Have

• Experience with CMDB/CSDM, Discovery, Domain Separation
• Enterprise or large-scale implementation experience

Soft Skills

• Strong problem-solving and analytical abilities
• Excellent communication and stakeholder management skills
• Ability to lead by influence and mentor others
• Comfortable working independently on complex initiatives
• Quality-driven mindset with strong ownership

• About Arrow:

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of USD $30.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/.

• Location:

IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC

• Time Type:

Full time

• Job Category:

Information Technology

• 5+ years of hands-on ServiceNow development experience.
• Strong JavaScript skills (server-side & client-side scripting).
• Solid experience with ITSM processes (Incident, Problem, Change, Request).
• Hands-on experience with Flow Designer, IntegrationHub, REST APIs.
• Good understanding of ServiceNow architecture, data model, security, and performance tuning.
• Experience working in Agile/Scrum teams.
• Experience with CMDB/CSDM, Discovery, Domain Separation
• Enterprise or large-scale implementation experience