Scan your resume against ATS criteria for this Software Engineering Senior Manager - HIH - Evernorth role at Allegiance Benefit Plan Management.
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Provide a concise summary of the position, its purpose, and its importance within the company.
Clearly state the position’s title to convey the role and level of responsibility.
We are looking for a
to lead engineering for a
supporting real-time customer service operations.
This is a
built using
and
, orchestrating data from
across a highly distributed ecosystem. The platform supports
for customer service operations, directly impacting customer experience and operational efficiency, where system performance, scalability, and reliability are critical.
You will lead multiple Scrum teams across a
, owning end-to-end engineering delivery, production stability, and technical direction in a fast-paced, enterprise-scale environment.
In addition, you will play a key role in
to improve agent productivity, automate workflows, and enhance customer experience.
Lead and manage teams of Software Engineers and Quality Engineers across/offshore and vendor models Build and develop a
with strong ownership and accountability Drive hiring, mentoring, and performance management
Own
of application enhancements and modernization initiatives Drive and influence
for scalable, distributed systems Guide teams on
Ensure adoption of
, including code quality, testing, and CI/CD
Lead development of systems integrating with
Drive solutions for
tion challenges Optimize system performance for
Identify and drive
within the platform (e.g., agent assist, summarization, knowledge retrieval, workflow automation)Partner with architecture and data teams to
into existing CRM applications Guide teams on
such as prompt design, retrieval (RAG), and workflow orchestration Ensure solutions meet
Promote
with measurable outcomes and business impact Educate teams on
Own
for a Tier‑1 application with high business impact Lead incident
Drive improvements in
Ensure system
in a production-critical environment
Partner with business, product, and architecture teams to define
Manage
and cross-team dependencies Drive execution visibility, manage risks, and communicate effectively with leadership
Drive
Lead efforts to reduce
Contribute to
, including adoption of modern technologies and AI-driven capabilities
12-15+ years of experience in software engineering5+ years of experience leading engineering teams Proven experience in
Strong experience working in
Experience managing/offshore and vendor teams
Strong experience in:
or modern UI frameworks
Experience with:
Working knowledge of:
Cloud platforms (
/Azure)Container platforms (
/
)CI/CD and
Experience or exposure to
Understanding of
, prompt engineering, or retrieval-based systems (RAG)Familiarity with AI-powered use cases such as
Awareness of
Strong people management and team development skills Ability to
Strong communication and stakeholder management skills Ability to operate in a
Expected to provide
Experience in Healthcare or
Exposure to Contact Center platforms or
Experience in
Certifications in
,
, or
are a plus
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
vision of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
How to apply for Software Engineering Senior Manager - HIH - Evernorth at Allegiance Benefit Plan Management?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
15+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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Software Engineering Senior Manager - HIH - Evernorth
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