Sky VRM - Team Leader-Sky Channel-VRM - Support

Thane, Maharashtra, India

7+ years exp

Full-time

Posted 5d ago

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Job Description

Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
Collaborating with fulfilment teams to ensure best in class conversion ratios.
Ensure availability of trained manpower to maintain production at 100% capacity.
Meet cost to income ratios as determined by Score card.
Adherence to Standards of Performance.
Meeting Customer Satisfaction index as measured through NPS surveys
Job Requirements:
Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
People management skill essential.
Experience in working in a tele-sales or relationship management in BFSI preferred.
Certified in AMFI/IRDA.
Good listening skills and strong communication abilities.
Team Player.

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How to apply for Sky VRM - Team Leader-Sky Channel-VRM - Support at Hcbt?

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What is the salary for this role?

Salary details will be discussed during the interview.

What experience is required?

7+ years of experience is required.

Is this position still open?

Yes, currently active and accepting applications.