Site Reliability Engineer 2, Managed Gateways

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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

• About the Role: As an SRE 2 for Managed Gateways, you will be pivotal in ensuring the rock-solid reliability, scalability, and performance of Kong's critical managed services. Your expertise will directly impact customer trust and position Kong as a leader in the Agentic Era through unparalleled product stability.
• What You’ll Do: - Implement and maintain robust automation for deploying and operating Kong's Managed Gateways across various cloud environments.

• Monitor system health, performance, and uptime, striving for 99.99% availability for our core infrastructure.

• Resolve complex production incidents efficiently, participating actively in on-call rotations to maintain service continuity.

• Build resilient tools and systems that enhance the overall reliability and operational efficiency of our platform.

• Contribute proactively to the prevention of technical debt, ensuring sustainable and scalable operations as Kong grows.

• Collaborate closely with engineering teams to design, review, and implement resilient and highly scalable services.

• What You’ll Bring: - 2+ years of experience applying Site Reliability Engineering (SRE) principles and practices in a production environment.

Proficiency in at least of Golang or Python for automation, tooling, and infrastructure as code.

• Hands-on experience with Kubernetes and major cloud platforms such as AWS, GCP, or Azure.

• Familiarity with monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, Datadog).

• Solid understanding of networking concepts, distributed systems, and API gateways.

• The Kong DNA: -

Own

the reliability and performance of critical production systems with a strong sense of accountability.

Drive

urgent resolution of issues, demonstrating a bias for action and minimizing customer impact.

Collaborate

effectively with cross-functional teams, fostering an environment of shared understanding and collective success.

• Bonus Points: - Experience with Kong Gateway or other API management platforms.

• Relevant cloud certifications (e.g., AWS Certified DevOps Engineer, Kubernetes Administrator).

• Active contributions to open-source projects or developer communities.

#LI-AP1

• About Kong:

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com .