Shift Lead (Key Holder)

• Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience

HERE

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What You Will Be Doing:

Create Unforgettable Guest Moments

• Greet guests with energy and invite them into an exciting, welcoming environment
• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

Be a Tech & Experience Expert

• Master our proprietary tech and keep gear calibrated
• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
• Communicate with management and tech support when issues arise, clearly and quickly

Keep Things Running Smoothly

• Maintain a spotless, high-energy store that meets Sandbox VR standards
• Sanitize gear thoroughly and display materials/gift cards to brand expectations
• Prepare iPads, body trackers, and gear before and after every session

Shift Leadership & Coaching

• Open/close the store, manage daily audits, break schedules, and labor spend
• Run shift check-ins, coach in real time, and train new hires
• Ensure team performance, morale, and guest service standards remain high

What We Are Looking For:

• Egoless & Coachable: You take feedback well and pitch in wherever needed

• Adaptable & Proactive: You’re resourceful, self-driven, and good with change

• Team-Focused: You stay positive and celebrate group wins

• Reliable: On time, in uniform, and ready to shine

• Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs

• Weekend Availability: Required

• Leadership: 1+ year in retail/hospitality leadership

Benefits

• Paid sick time + 401(k) match
• Commuter benefits (transit + parking)
• Referral bonuses + employee discounts
• Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.

• Egoless & Coachable: You take feedback well and pitch in wherever needed
• Adaptable & Proactive: You’re resourceful, self-driven, and good with change
• Team-Focused: You stay positive and celebrate group wins
• Reliable: On time, in uniform, and ready to shine
• Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
• Weekend Availability: Required
• Leadership: 1+ year in retail/hospitality leadership