Field Technical Support
- Support in creating and managing comprehensive training materials and programs tailored to various product lines and customer solutions.
- Offer hands-on knowledge in product understanding, installation, maintenance, and system optimization across a variety of product offerings.
- Develop standardized procedures for the production and assembly of key products, ensuring adherence to quality assurance standards at all manufacturing facilities.
- Conduct training, skill transfer, and assessments to technicians, ensuring they have the skills needed for effective installation, maintenance, and troubleshooting.
- Develop and enhance training and assessment documentation related to product selection, installation, and maintenance (Service Technicians).
- Gather and Present suggestions to relevant departments (e.g., Product Development, Product Management) for continuous product and process improvement.
- Offer practical and technical insights to the product development team to support the enhancement and expansion of the product range.
- Collaborate seamlessly with suppliers to ensure product quality, identify opportunities for improvements, and ensure consistency across products.
- Facilitate connections between suppliers and product management teams to support product advancement and quality initiatives.
- Help establish and maintain appropriate product stock levels across various branches or regional hubs.
- Support the Setup of Assembly Hubs
- Offer continuous guidance and support to assembly divisions in the development and enhancement of training programs for personnel involved in the fabrication and assembly processes.
Sales/Customer interaction
- Provide support (Including site visits) across all verticals to ensure customer understanding of Continental Value proposition
- promote and support Continental range of belt cleaning products and services to all verticals
- Act as an expert representative of Continental products in collaboration with sales and service teams
- Assist Group managers in refining sales approaches
- Support tenders/contracts and their management
- Support the advertising and social media content
Strategy
- Support the developing and managing product sales strategy accross APAC
- Provide guidance on growth opportunities with customers (Belt Cleaning Components)
- Support product supply strategies for various customer groups
- Contribute to strategic objectives, sales structures, and plans across all verticals
- Facilitate open communication on sales opportunities between verticals
- Assist in budgeting and setting sales targets for verticals when required
- Offer continuous assistance for tender submissions and on-site testing accross APAC.
- Consistently enhance the existing product range to align with market trends and demands, and continuously refine the current product lineup to cater to customer needs.
Communication
- provide specific and detailed input to budget and FC for any Vertical
- keep track of market developments, potential impact on sales development of product category
General
- Foster collaborative knowledge sharing between verticals to enhance customer value propositions
- Spread current product information across all verticals
- Support approval of all sales pricing and customer discount structures by Services Head
- follow a collaborative approach
- Engineering Qualifications
- 5+ years of experience in conveyor belt components, and field service works
- Proven track record in technical support, training, and customer interaction within the industrial sector
- Ideally international work experiences, collaboration with people from different countries
Ready to drive with Continental? Take the first step and fill in the application.
