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Veeva Systems
Veeva Systems

Services Engagement Manager - ClinData

Massachusetts - Boston
₹21/mo
5+ years exp
Full-time
Posted 3d ago
0 views
Actively Hiring Direct 1-Click Apply

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Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead

  • At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6 public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

 
As a https://careers.veeva.com/work-anywhere/ Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
 
Join us in https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva ClinData Implementation. This is a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales, Strategy, and Services Teams.
 
Utilizing their own clinical trial systems experience and Veeva product knowledge, they will structure the right solution, set the right expectations, and identify the appropriate project charter, including staffing, timeframes, and associated costs. Delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.### What You'll Do

  • Align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver

  • Set client and internal stakeholder expectations correctly with a focus on long-term success

  • Provide awareness and alignment with the partner ecosystem

  • Position support, training, and other solutions that may be needed for a successful customer experience

  • Travel estimate: Less than 25%

Requirements

  • 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record

  • 2+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects 

  • Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA

  • Familiarity in working with the Life Sciences Industry

  • Ability to engage audiences of varying perception levels, including working with executive leadership

  • Strong negotiation skills

  • Collaborative and consultative work style

  • Works well under pressure and with short or competing timelines

  • Ability to travel

Nice to Have

  • Experience in interpreting clinical protocols

  • SaaS/Cloud experience in the delivery

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

  • Follow the application process and submit your resume.

  • Within 3 days, you will receive a link to a personality assessment administered by a third party.

  • Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

  • If moving to the interview stage, the process is as follows:

  • A conversation with the hiring manager

  • A practical case exercise

  • A final conversation with our group's Senior Leader.

  • Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

  • Medical, dental, vision, and basic life insurance

  • Flexible PTO and company paid holidays

  • Retirement programs

  • 1% charitable giving program

Compensation

  • Base pay: $85,000 - $170,000

  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote
#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
 
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at mailto:[email protected] [email protected].

Key Requirements & Skills

  • 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record
  • 2+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
  • Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
  • Familiarity in working with the Life Sciences Industry
  • Ability to engage audiences of varying perception levels, including working with executive leadership
  • Strong negotiation skills
  • Collaborative and consultative work style
  • Works well under pressure and with short or competing timelines
  • Ability to travel
  • Experience in interpreting clinical protocols
  • SaaS/Cloud experience in the delivery

Benefits & Perks

benefit-corporation-pbc-486e1e9508a6](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
 
As a https://careers.veeva.com/work-anywhere/ Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
 
Join us in [https://www.youtube.c

Frequently Asked Questions

How to apply for Services Engagement Manager - ClinData at Veeva Systems?

Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.

What is the salary for this role?

The salary for this role is $3 per annum.

What experience is required?

5+ years of experience is required.

Is this position still open?

Yes, currently active and accepting applications.

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Veeva Systems

Veeva Systems

Veeva Vault CRM Selected by Eli Lilly and Company | Veeva You are using an outdated browser. Please upgrade your browser to improve your experience. Skip to content Contact Sales 866-417-3024 Support Center Regions North America --> Europe --> EN | DE | ES | FR | IT China 中国 Japan 日本 Asia Pacific Korea Latin America PORTUGUESE | SPANISH Industries Life Sciences MedTech Consumer Packaged Goods Food & Beverage Chemical Toggle navigation Products Clinical Solutions Veeva Development Cloud Veeva Clinical Platform Clinical Operations Veeva eTMF Stay inspection ready Veeva C

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Services Engagement Manager - ClinData

Veeva Systems · Massachusetts - Boston

Apply on Company Website