Scan your resume against ATS criteria for this Service Desk Level 1 Analyst (Mexico) role at Dyopath.
Are you passionate about helping people solve tech challenges and keeping their day running smoothly?
DYOPATH is looking for a
who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.
– Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
– From certifications to career paths, DYOPATH invests in your development.
– Known for outstanding IT service, we bring the same dedication internally: toward each other.
– Collaborative, upbeat environments where achievements are celebrated!
Savings / Monthly 13% cap
Pantry Vouchers 9% deposited every month
Christmas Bonus: 25 days of your daily income
Vacations - 12 days after the first year
Anniversary Bonus - 10 days of base salary
Vacation Premium – 40% first year
Major Medical Insurance covers you and your immediate family
Life Insurance
Quarterly Bonus
Marriage or Bereavement Time off
Maternity/Paternity Time off
Ergonomic Chair
250 pesos monthly stipend for internet and electricity
Be the first point of contact for technical support via phone, email, and chat.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed.
Ensure timely and accurate resolution of issues while delivering exceptional customer service.
Follow up with users to confirm satisfaction.
Invest in yourself: pursue training, certifications, and learning.
Participate in special projects that enhance service delivery.
High school diploma or equivalent required; Associate or bachelor’s degree in computer science or related field preferred.
Professional certifications (or working toward):
HDI Support Center Analyst (HDI-SCA)
ITIL Foundation
Microsoft 365 Certified: Fundamentals
1–2 years in a technical support role, preferably in a service desk environment.
Strong customer service skills with the ability to explain technical solutions clearly.
Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
Familiarity with ITIL or similar service frameworks a plus.
Ability to work independently and collaboratively.
Excellent problem-solving and multitasking skills.
As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.
If you’re excited to make a real difference and love solving tech puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at https://www.dyopath.com/ www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Medical Insurance covers you and your immediate family
How to apply for Service Desk Level 1 Analyst (Mexico) at Dyopath?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
2+ years of experience is required.
Is this position still open?
Yes, currently active and accepting applications.
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