Scan your resume against ATS criteria for this Service Desk Analyst | Pune role at TransPerfect.
Under general supervision, in a 24/7 Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to setting up a requested workspace, modules, features, configuration validation, user access administration, analyzing user environment scenarios, application-related issues, and assistance with navigation around application features, menus, and functional queries. Support will be provided by clearly communicating solutions in a user-friendly, professional manner. This position will perform related work as required.
Deliver exceptional service and support to end-users using an Service Desk ticketing system.
Interact with Customers to provide and process information in response to inquiries, concerns, and requests, about the range of offered IT products and services.
Gather detailed information around the request to determine the complete requirement and break it down into associated sub-tasks, sequences, and action for processing it.
Diagnose and resolve issues related to application, infrastructure, use case, and software issues involving internet connectivity, email clients, browsers, and more to provide relevant solutions.
Research required information using available resources.
Follow standard processes and procedures.
Identify and escalate priority issues to appropriate teams and resources, as applicable.
Accurately process and record the communication on the Service Desk ticket.
Where appropriate, offer alternative solutions to retain customers’ and clients’ business.
Organize thoughts and communicate verbal messages appropriate to listeners and situations.
Follow up timely and make callbacks as scheduled, where necessary.
Stay current with system information, changes, and updates.
Progress team members’ tickets during their absence or when progress is requested.
Report, to Senior Service Desk Analyst, on any process changes requested from a ticket for validation and communication.
Complete all other tasks deemed appropriate for your role and assigned by your manager/or on-floor supervisor.
How to apply for Service Desk Analyst | Pune at TransPerfect?
Click the "Apply on Company Website" button on this page to submit your application directly on the employer's official portal.
What is the salary for this role?
Salary details will be discussed during the interview.
What experience is required?
This position is open to freshers and experienced candidates.
Is this position still open?
Yes, currently active and accepting applications.
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